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Recover credentials from contract number and ID number

agabrielli
Newcomer
Newcomer

‎2023-11-06 11:56 PM

Hi, I am paying every year from 2020, the Covid period, a Pro account. I am not using it from a long time and I would need to use it again. Unfortunately I forgot my credentials, but I have my contract number and ID number. Is it possible to recover at least the username email from them?

Many thanks

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-11-14 01:41 PM

Hi @agabrielli 

 

Please check out the articles on the Account Access hub of Zoom Support. There are a lot of answers and guidance there.

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