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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Recover credentials from contract number and ID number

agabrielli
Newcomer
Newcomer

‎2023-11-06 11:56 PM

Hi, I am paying every year from 2020, the Covid period, a Pro account. I am not using it from a long time and I would need to use it again. Unfortunately I forgot my credentials, but I have my contract number and ID number. Is it possible to recover at least the username email from them?

Many thanks

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-11-14 01:41 PM

Hi @agabrielli 

 

Please check out the articles on the Account Access hub of Zoom Support. There are a lot of answers and guidance there.

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