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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Problemas de facturación

CSIAC
Newcomer
Newcomer

‎2023-05-01 10:18 AM

Tengo problemas con la suscripción de mi plan zoom. Se me ha cobrado la anualidad del plan pro y me sigue apareciendo el plan básico. Es todo un problema contactarme con soporte al cliente. Llevo días tratando de encontrar una solución y nada.

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-08 07:43 AM

Hi @CSIAC ¿has intentado  asignar tu licencia de Zoom? ¡Déjame saber si eso ayuda! Si se hace correctamente, verá su licencia asignada a su perfil de Zoom dentro del portal web en https://zoom.us/profile en Cuenta > Licencias

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Zoom Community Moderator
he/him/his

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