Plan renewed to Pro but not reflecting

[NANCY2025]

My team has made the payments and renewed the pro subscription, however my plan is still reflecting as Basic and not got upgraded.

What could be the issue?

Its urgent to fix this.

[Mandel · Accepted solution]

Hi @NANCY2025 ,

Welcome to the Zoom Community!

I have reviewed your account and can see that your Pro plan is now active. Let me know if there are further questions.

Cheers,
Zoom Community Team

[liloliase]

I have the same problem. Renewed to Pro and money withdrawn from account on the 22nd November 25, but still on Basic. 

Please review this urgently . Thanks in Advance.

[MGSR]

Welcome to the Zoom Community, @liloliase! Kindly try logging out of your Zoom account and double-check that you are using the right account when logging back in.