Paying a lot and not getting very much! can I have some help please!

[HenryTapper]

I paid you £155 last week but despite you showing me as a professional , I am still limited to 40 minutes a time. Can I speak to someone to find out what has gone wrong? All efforts so far have just ended in speaking with chatbots who tell me I don't have a problem!

[MGSR]

Hello @HenryTapper,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry for the inconvenience you experienced. You may not have assigned the license to your account yet. You can view available licenses and assign them to users on the Users page of User Management in the Zoom web portal.

Follow these steps to assign a license:

1. Sign in to the Zoom web portal.
2. Click User Management, then Users.
3. Locate or search for the user who you want to assign a license.
4. Click Edit at the end of the user row.
   This will open a window.
5. Choose the User Type to assign.
   Note: If your account utilizes the Meeting Connector, but on-prem is not available under User Type, then you will need to manage on-prem users, using the Group, Account, or User Profile level settings.
6. After choosing the User Type, use the dropdown to select the license.
7. (Optional) Assign add-ons by checking the boxes for the add-on.
   Add-on licenses may include Large Meeting, Zoom Webinars, Zoom Phone, Zoom Events, Zoom Sessions, Zoom Revenue Accelerator, Zoom Whiteboard Plus, Zoom Translated Captions, and Visitor Management.
   • For Large Meeting, Webinar, or Zoom Events licenses, choose the radio button for the size of the license, if it is not automatically selected.
8. Click Save.
   The license is now applied to the user and they can use it immediately.

If a license has already been assigned and is still not displaying correctly, admins can follow these steps to fix an incorrectly displayed user license. 

Please let us know if you need further assistance.