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Paid a previously failed transaction but "Past Due" email persists


Hi, I was notified last June 23 that the Billing team failed to collect payment from my provider, then I tried to pay using another payment method and it went through (with a confirmation email sent to me afterwards).


However, I received an email twice now that says I still have pending balance to pay. One of the email says I am 14 days past due. How can I resolve this?


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @lesstoks 


Have you checked your Invoice History? Filter by Open invoices to see any that have an outstanding balance. If there are none, you can disregard the email.


If you still have questions after that, I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.