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PAID for PRO and account and still showing BASIC

Kara18
Newcomer
Newcomer

‎2023-10-16 06:28 PM - last edited on ‎2023-10-20 08:15 AM by Community Moderator | Employee

I paid 185$ for the PRO version and til now I still have the BASIC version. I have proof of payment and they even emailed me a PDF to say I bought the PRO version and it will be from Aug 2023 - Aug 2024. I feel cheated that it cost me so much money and ZOOM has not fixed this issue. I tried to email them, and tried other ways to open a ticket with Zoom and til now I  have received ZERO help at all.

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Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-10-17 02:50 PM

Hi @Kara18 ! Did you assign your license after you purchased it? https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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