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Need to remove a user license on my phone line


I do not use one of my licenses and I wanted to remove it. I got to customer service, which was horrible, but he said he adjusted it and will only be billed for one. I have given it two weeks and it still says I'm going to be billed for both. There's no edit button on the phone like there is for zoom one. I've tried to contact support and just get caught in an endless bot chat. 


Any help is appreciated.




Community Champion | Customer
Community Champion | Customer

Hi @RenataPorter 


I'm sorry to hear that you had a bad experience! You should be able to edit the number of licenses directly yourself on the Zoom web portal under Admin > Account Management > Billing ( ). If that isn't successful and you're in the United States or Canada, I would call the number listed at the bottom of website for Sales - +1.888.799.5926. 


I hope that helps!