cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

My subscription of large meeting not activated inspite of payment

VarunManek
Newcomer
Newcomer

My subscription of large meeting of  500 not activated inspite of payment done yesterday and in status it is showing active

2 REPLIES 2

Ohkawa
Community Champion | Customer
Community Champion | Customer

Hi,Varun

In order to enable mass meetings, the account administrator needs to change the user type.
There are two ways to do this: edit it in User Management, or change it in bulk in csv.
Please contact CSM for detailed instructions.
I've made changes for 40,000 users by edit and it was a lot of work, so I've told Zoom CSM that I'd like to make it easier for them.

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @VarunManek suggest taking a look into Enabling the Large Meeting add-on once you've purchased your large meeting add-on. 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!