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My Zoom Pro Subscription Cancellation still pending

brightredd
Newcomer
Newcomer

‎2023-12-17 06:57 PM

I want to cancel my subscription. My annual subscription should be ended on 14th December 2023, and I cancelled my subscription on that day. But, until now my subscription is on pending and zoom keep trying to charge my card. Please help as I want to close my zoom subscription. Thanks.

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3 REPLIES 3

ghostlinking
Newcomer
Newcomer

‎2024-01-10 10:16 AM

I have similar problem too. My annual subscription ended on 19th November 2023. I cancelled my subscription before 19 but Zoom try to charge my card 18 !!! times. Cancellation effective on November 19, 2024.  I wrote to support - result is zero. I don't want to use the account anymore. How to resolve this situation? Thanks

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KaNo12
Newcomer
Newcomer

‎2024-01-15 06:22 AM - edited ‎2024-01-15 06:34 AM

I also have such a situation. Sad. Withdrew my money from PayPal. I contacted the PayPal but still not resolved. 😞Obviously, the Zoom company is unfair to customers 

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KaNo12
Newcomer
Newcomer

‎2024-01-15 07:16 AM

Shameless Zoom team! This is where your customers complain, but no one gets a response. I get no response from Zoom email, PayPal (report a problem) and here (Zoom page). I know for sure that someone on the Zoom team read our complaints and is just ignoring us.

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