ISO 27001 certficate

[RMZ]

We are in the process of obtaining our ISO 27001 certification. With Zoom being one of the vendors we use, we need to show a copy of their certificate.

This page: ISO 27001 | Zoom seems to have a link to the certificate, but it sends me to a safebase page. After creating an account, which I had to do, I do not find the certificate anywhere.

Does anybody know where the ISO 27001 certificate is so I can add that to my information?

[CarlaA]

HI @RMZ, thank you for posting to the Zoom Community!

This link provides information on accessing Zoom's Information Security documentation, and details how you can complete due diligence activities:  https://www.zoom.com/en/trust/legal-compliance/faq

[RMZ]

I'm sorry, but that is not really helping. From that page I get sent to a safebase page where my only options are to log in or sign up. 

On the right hand side is a "spread the word" thingy.
When I enter my email address I get asked for a password, which means I would need to register. I never receive a magic link.

[Mandel]

Hi @RMZ ,

Have you tried accessing the certificate via this link? - https://trust.zoom.com/ 

You will be asked to provide your name and corporate email address for verification. Access will be granted via a magic link sent to your provided email address which should enable you to access Zoom’s security and compliance documentations.

Hope this helps.

Cheers,

Zoom Community Team

[secmanager]

I'm with RMZ.  When I clicked on the ISO 27001 certificate it took me to Safebase and presented a long list of items on the right side of the screen. I selected ISO27001, copied the link, opened a new tab in the browser and copied the link, it went right back to where I started. So, in Safebase I clicked on Add under the Certificates section, scrolled the incredibly long list presented, found ISO27001, pasted the link, clicked around until Save was active and clicked on Save. Now, the ISO 27000 certified logo shows but when I click on that, it just takes me back to the list of stuff. 

My auditor will not be impressed.

Please tell us how to download a copy of your certificate to satisfy the auditors. It should be a simple thing that your company should be proud of and yet you are making it incredibly difficult.

[Mandel]

Hi @secmanager ,

Since we are unable to provide the document through Zoom Community, please Contact Sales for further assistance. If you know the email address of your dedicated Account Manager, you may also contact them directly. 

Cheers,

Zoom Community Team