I need cancel Zoom Pro License and get refund

[bluebelt]

Hi team,

my account use Zoom Pro and Zoom Room before, but now, i only need Zoom Room license. yesterday, i was canceled Zoom Workspace Pro plan (before pay invoice). but the invoice doesn't update. today, i check Plan and Billing and i see Invoice have been paid (include Zoom Workspace pro and Zoom Room).

Please help me check this

Thank you so much

Best Regards!

[S_K · Accepted solution]

Hello @bluebelt,

Thanks for reaching out in Zoom Community! Cancellations are effective at the end of the current paid term. It seems you've already paid for this service period. 

I recommend that you contact Zoom Billing directly. They can provide personalized assistance and address your specific concerns.

The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.

• Contact Billing

• Billing and Payments Support Hub

• Zoom Terms of Service
  • 12.2 Non-Cancelable and Non-Refundable Charges. You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form.

~S