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I have wrongly purchased large meeting with 1000 people

ycyiu
Newcomer
Newcomer

‎2022-04-25 07:31 PM - last edited on ‎2023-04-14 01:06 PM by Community Moderator | Employee

Hi,

 
I have wrongly purchased large meeting with 1000  people and cancel it and then I had purchased the large meeting with 500 people.
 
However,   system do not refund the large meeting with 1000 people to me.
 
Please help.
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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-04-25 08:22 PM - edited ‎2022-04-25 08:22 PM

The volunteers in the Zoom Community do not have access to your account. Please contact Zoom Billing Support here for assistance: https://support.zoom.us/hc/en-us/requests/new 


Ray -- Happy holidays, everyone! I’m taking a few days (mostly) off. See you in 2025!