I cancelled my subscription but in still being charged

[Lua]

I've been charged for a subscription that I cancelled. 

When go into my Zoom Account, it says that it's not active. 

[zac2021]

@Lua So sorry for the trouble. Kindly please submit a support ticket here so that our Account & Billing Management can assist you further.

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[ergoV]

I have tried contacting to sort but not available and emails bounce back. Perhaps invoice reminders are a scam?

[Anida1234]

hello, I have the same problem, did you manage to get refund?

[Jet999]

Hi I have the same issue, did you get to solve the problem please?

[WendyT8]

I cancelled my subscription and the payment, but keep getting late payment reminders.  Reply to the email but just get pointed to this page.  Very frustrating

[MikeCook]

Lot of people have the same issue. Me too. Zoom makes it difficult to cancel, and are deceitful in their process. The system told me I only had a free subscription and that I would not be charged. I also looked to see if Zoom had any billing/card info from me, and it did not show. But today ... I get a bill for $159 for my annual renewal. I know the FTC and the CFPB both have oversight against this kind of behavior. There are a lot of people in the same boat as me who are being charged by a company who is performing deceptive trade practices (Recurring Subscriptions and Recurring Charges". Anyone want to purse a class action against Zoom?  This practice is predatory.

[JMSauwens]

Yes I would be willing to join a class action against Zoom. This practice is dishonest and I see has hit lots of people. 

[pretzelcuatl]

Count me in. I officially hate Zoom.

[Cancelzoom]

I will wait for their response to my cancellation effective today 8/20/23 around 9:20 am.  I am hoping for the best, but given the comments I have read, I might be in for a fight. 

[RoísinDubh]

I empathise with your issue.  I probably have no rescourse as I am in Ireland and EU legislation may not cover this issue; also, it could be a lengthy process.  I intend making a complaint via the US Embassy in Dublin, though.   

[pretzelcuatl]

It just happened to me too. These people suck.

[ergoV]

I also cancelled and have just received an invoice followed by a reminder.

[Cancelzoom]

I just cancelled after several months of not using the (dis) service, not being able to cancel after following instructions provided, using the robot/chat function, trying to reach them by telephone. (Closed on weekends). Worst service I have ever had the misfortune if using.   Never been so frustrated. BUT I received the cancellation email, now might have to beat back their attempts to keep charging me.  

[RoísinDubh]

I cancelled my subscription last October (2023). I was charged this week, January 9th 2024.  I had the same problem last year.  I sent a message to Zoom Customer Care but received a reply on Thursday that the Ticket has been closed. I never use the  service now- total waste of money.    

[Frustray]

This just happened to me. Canceled in December 2023 but have been charged monthly since. I am an attorney, and this looks like a class action in the making. I submitted a ticket today. My next call will be to the Federal Trade Commission if this is not resolved promptly. 

[usser2]

that happened to me too.