I Can Not Licence Owner User

[idelhema]

I have zoom one pro with 1 licence available but i can not licesnce this user from basic to licenced
msg "
You have licenses still available to users.Assign license to users or manage your license count."
but msg"
You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit."

[RevWS]

I have a similar issue. I keep receiving this message with no solution provided

. I'm so dissatisfied with Zoom and their support.