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How to disable login verification code

Forum|Forum|4 years ago
January 27, 2022
49 replies
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We have a Zoom account that is shared by several people to host meetings. When logging into Zoom it often thinks that there is an unusual login and the hosts are asked to enter a verification code (please see screenshot below). The verification code is sent to the account email that these hosts have no access to. This is causing a lot of frustration and delays. Is there any way we can disable this logion verification? Thank you.

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Best answer by JPWW

Our admin set up a separate email to serve as the login for one of our organization’s licenses. It’s not the main organization email and used only for Zoom. The people who use Zoom in our organization have access to this email account and can pick up any OTP request. Works so far.

jeremyjustin

Community Champion | Employee

Hi @leopoldj thank you for your post here on the Zoom Community! It looks like you may have Two Factor Authentication (2FA) enabled on your Zoom tentant. Assuming this account you are signing in with does not go through a corporate Single Sign On (SSO) type login method, this setting can be modified in the Zoom portal. To modify this setting, an admin or the tenant owner can sign into the Zoom web portal, click on "Advanced" and then "Security"

If you scroll down a little bit there is an option to enable/disable Two-Factor Authentication

Here is a support article with more information in case it helps!

https://support.zoom.us/hc/en-us/articles/360038247071-Managing-two-factor-authentication-2FA-

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion. Thank you!

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leopoldjAuthor

Newcomer

Hi. This is not related to 2FA. We don't have 2FA enabled. This issue is about Zoom thinking at times that there is an unusual login attempt. Sorry, I wasn't very clear about that. Let me modify the question. Thank you.

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PSDoT

Newcomer

Hi,

I had the same problem you are describing. We are a school that no longer needs individual accounts for our faculty and staff. To remove the OTP (which is not the same as the 2FA which can be disabled), I had to contact support, acknowledge that I accepted the risks of having the Zoom-enforced OTP removed, and wait while my request was bumped up a couple of levels. Eventually, the OTP was removed.

jeremyjustin

Community Champion | Employee

Thank you @leopoldj I appreciate the extra details. Ok, this referred to as One Time Password or OTP. OTP is a security feature that Zoom implemented to help protect Zoom customers who use the work email and password log on type without Two Factor Authentication (2FA) enabled. If Zoom detects that a user is logging into their account from an unusual or unknown location, Zoom will send the user an email with a One Time Password to enter into Zoom before they can access their account. By doing so, this will potentially cut down account hijackings due to compromised or weak credentials.

So basically this is a security feature built into the system and not something you can disable.

By the way, it would be great if we could have you work with sales to acquire some more licenses so you don't have to share and run into these workflow snags 🙂

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion. Thank you!

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leopoldjAuthor

Newcomer

Thank you for the response.

We are an education company. We have about 12 paid licenses which is enough for the number of classes we run at the same time. However, we have about 30-40 instructors. When an instructor is scheduled to teach a class we assign a Zoom user to them. They have the correct user ID and password but can't login because of the OTP issue.

jeremyjustin

Community Champion | Employee

Hi @leopoldj I can definitely understand. Perhaps you could create a shared mailbox to receive those emails. I wish I could be more helpful but this is not a recommended solution as I'm sure you can understand. But thank you for using Zoom to teach and we appreciate your input here on the community!

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion. Thank you!

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FabioTomas

Newcomer

Hello, when this feature was implemented? I'm facing the same issue, there's no way to avoid these verifications?

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Terri1

Newcomer

Hey Fabio...same problem here...so far Zoom is not offering any satisfactory option either except disabling the OTP which could be a security risk>>>with many host on our meetings and the OTP giving a window of 10minutes to use I have no idea how we are supposed to negotiate this change to their settings.. good luck :):

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FabioTomas

Newcomer

There's a way to disable OTP? I'm trying to find.

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JenniferLam

Newcomer

Hi,

I am struggling with the same issue!! We are a professional training company so we use Zoom to deliver online training sessions. Our licenses are shared between different trainers that deliver the session, some are in APAC, some are in Europe. So this warning comes up whenever a different trainer signs in!!! This is so inconvenient as we can't give access to that shared email to everyone...but they can't get the code when they want to login!

I know the purpose is to increase security but this is just too much! They are trying to stop us from sharing accounts!

Best regards

Jennifer

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Terri1

Newcomer

Hi Jennifer...have you tried the 2FA as a solution??? Its been suggested to me but I dont even know how this would help??

Terri

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JenniferLam

Newcomer

Hi Terri,

No, we don't even have the 2FA enabled. This is not related to 2FA at all

Thanks

Jennifer

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leopoldjAuthor

Newcomer

For those of you having the same issue, you can open a support ticket with Zoom and ask them to enable "allow login from multiple resources" feature in your account. They can do that in the backend. Once this is enabled, login verification will go away.

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celc

Newcomer

This unfortunately did not work. The Zoom agent said we could not avoid this, which is very frustrating as we also have multiple people logging into our multiple Pro accounts. We need to get a resolution to this issue, as it sounds like it's impacting many users!

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TSCAbj

Newcomer

Hello Everyone,

We had 2FA enabled to secure access to our account. I am the account admin and have disabled 2FA from the security settings but it is still requiring 2FA every time I log in. I have tried re-enabling and disabling this several times but this issue still persists. See the screenshots below.

Please, who knows how to truly disable this feature once and for all?

Thank you.

J

JenniferLam

Newcomer

Hi,

Have you check if 2FA is enabled on that exact account? As an account admin, you can set the default settings but the user themselves can overwrite in their own account.

Best regards

Jennifer

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TSCAbj

Newcomer

Thank you Jennifer. I am actually referring to the admin account. I just logged in with that account on my phone to respond to this and had to go to the Authenticator to allow me log in.
This is something I am experiencing directly.
Thank you for your response.

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TCHWCS

Newcomer

I'm late to this party but just started having the same issue. Small nonprofit, multiple accounts but multiple users per account. Did anyone ever find a satisfactory solution? The verification codes aren't even coming through when I can access the related email. Incredibly frustrating!

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blcadmin

Newcomer

We're having the same issue. A small non-profit - we need to share the Zoom accounts. At the moment, we set up the emails to get auto-forwarded to 2 of us, then the teachers needs to text us if they need a code. It's a pain.

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DYO

Newcomer

is it possible to request Zoom to disable it ?

YaBoiB

Community Champion | Employee

Hello,
My name is Brandon. Thanks for joining the Zoom Community! This function is a security feature, so Zoom cannot disable it. Please see our blog on this subject that was published back on April 25th of this year. https://blog.zoom.us/how-zoom-works-to-protect-your-account/

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NWSS_IT_Admin

Newcomer

Well in that case, we will have no option but to cancel our subscriptions to zoom and go with Microsoft Teams instead. Zoom enabled the security feature, so why can't zoom just as simply disable it. It is causing havoc to many of your customers. Amazon, iTunes, apple, microsoft just issue emails with warnings when attempts to sign-in from "suspicious locations" are made, so instead of blocking the attempt and sending a OTP, why not just do that? Apart from that, everywhere outside of the office has suddenly been decreed a suspicious location. What criteria does zoom use for a "suspicious location"?

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dflinton

Newcomer

I am also having this trouble where we pay the expensive Pro and webinar accounts and allow users to login to them. We don't need 40 pro accounts neither could we afford that, our three accounts are used just enough that its perfect. Until the OPT was enabled. Those users don't have access to the email account that the OTP password is sent nor should they. Can you please disable this feature.

Don

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vmuser

Newcomer

Hi all, I hope this lands in the right place. Wanted to share that through a Zoom chat today (6/1/22) I asked this was removed from an org's account. Here's the response from the Zoom rep:

This feature is designed to avoid fraud and abuse. Only if an account has a legitimate use case where they can not use SSO, Two Factor Authentication, or OTP, we can request an exception to whitelist this account for OTP, however, submitting a request to have OTP disabled and that it is subject to review and approval by the right department, and it can NOT be guaranteed.

😐I'll let you know what we hear back and if the request is granted. It was initiated in chat and then the rep. submitted a ticket and provided a ticket number. You might save yourself some time just by going straight to "submit a ticket."

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dflinton

Newcomer

Thanks for that, i may end up trying it with something like; The legitimate use case is we have multiple remote users and zoom hasn't figured out how to set an allow bit to make them authorized users. These users are from varying backgrounds and may not have access to a cell phone for for a 2fa setup, but that's irrelevant because zoom doesn't have that ability. The OTP change disrupts our work flow we have had for 2+ years now and should be disabled. Its obviously editable thus the whitelist, allow users to check yes or no in their account set it to default yes.

Thanks.

Don

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NWSS_IT_Admin

Newcomer

Hi All,

I raised a ticket (#14280083) with Zoom in early May, when the OTP prompt first appeared. The Zoom agent confirmed that the OTP requirement had been "temporarily disabled". Here is the latest response (received May 30th):
"I can confirm that our team has temporarily disabled OTP globally as we re-evaluate the feature. For the time being, OTP has been removed on login. We aim for the best solution/configuration for all our clients, including yours and we do value your feedback.

Moreover, please know that Zoom users will be notified in advance once this feature goes live again.

Also, please know that Zoom detects a suspicious login when a user logs in from a different country or device than usual, among other factors. While we're unable to disclose or provide additional information on how this security feature works. With that, please know that Zoom welcomes feedback from our users and I would recommend filling out our feedback form here: https://zoom.us/feed so our Product Team can review your feedback."

However, I have still received no satisfactory answer to my question "what constitutes a suspicious sign-in?" It seems that everything does! Also, if I enable VPN, then all my attempts at signing-in will be deemed suspicious. Basically, if Zoom re-enables OTP, then no-one will be able to use Zoom over VPN. It seems as if Zoom has not really thought this through.