cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Error Codes

afss
Newcomer
Newcomer

I have a challenge in purchasing a license. Any time I try upgrading my account I do receive an error message. Kindly assist with this issue please

1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @afss can you please elaborate more as the what specifically the error says when prompted therefore I can further help you troubleshoot? Thanks! Looking forward to your reply 🙂

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!