Disable 2FA (Basic Plan)

[Ino-Bizz]

Why is contacting customer support so difficult on a basic account? It's limited to FAQs (articles), Live Chat (bots) that direct to articles (FAQs), and here (community).

[Account Issues]

My current account is new; the previous account lost its authentication key and backup codes. I've tried contacting the support center but have been unsuccessful.

Help Center (Articles)

Explains that to disable 2FA for forgetting password then creating a new password then after entering the 2FA verification section there will be an option to disable (but there is no such option)

Live Chat (Bot)

Directed according to the article I explained earlier & contacted via ticket (but this applies only to paid users) after I logged into the account.

Community 

My last option was to try to contact the community center by creating a new account.

[Problem solving experiment]

What I'm currently doing is just creating a new account with a new email and then asking here, is there no other option other than creating a new account? If the old account has lost its authentication key and forgot to save the backup code, what do you think? Thank you very much to those who contributed to answer my question

[MGSR]

Hello @Ino-Bizz,

Welcome to the Zoom Community! We're glad to have you here.

Unfortunately, creating a new Zoom account with a different email address is the only available option if you’re locked out and cannot recover your authentication method for basic accounts.