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Amy18
Newcomer
Newcomer

‎2023-02-05 09:36 PM - last edited on ‎2023-05-05 11:29 AM by Community Moderator | Employee

Why dont we get our invoices i paid in full last year but still had to pay in in january.still waiting for a response .

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-02-06 02:48 PM

Hi @Amy18 you can look into the KB on Viewing your invoice history. Your invoice history will state the following statuses in the Invoice History tab.

  • Open: You haven't paid the invoice.
  • Collected: You've paid the invoice and the payment has been successfully processed.
  • Processing: Reasons may vary. Contact Zoom Support for assistance.

 

For further assistance, our Zoom billing team does not monitor the community, therefore, you will need to create a ticket with our billing team at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-02-06 02:48 PM

Hi @Amy18 you can look into the KB on Viewing your invoice history. Your invoice history will state the following statuses in the Invoice History tab.

  • Open: You haven't paid the invoice.
  • Collected: You've paid the invoice and the payment has been successfully processed.
  • Processing: Reasons may vary. Contact Zoom Support for assistance.

 

For further assistance, our Zoom billing team does not monitor the community, therefore, you will need to create a ticket with our billing team at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
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