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Cant access my paid Zoom Account


No one from Zoom is responding to my ticket number from Zoom Support to solve a technical problem.  The email address (user name) is the wrong username email address and it actually does not exist.  I have paid for a 1 year Zoom subscription with this email address but it does not exist.  A mistake was made some where along the line - I do not know but it needs to be fixed.  Via the Zoom support chat the issue was found and I was given a ticket number but no one has fixed the problem and It has been over a week.  A Zoom meeting with my paid subscription has not worked for me since I purchased the product and that was July 2022.  In August 2022 I contacted Zoom to let them know it was not working  and they said it was working but it was not.  It has been over a week since I was issued a ticket number from the support team  and the problem is still not fixed.  How do I contact Zoom?????  I log in but I Log in with my basic account I am unable to get support - because the account I have paid for is not working.  Help me..  


Zoom Moderator
Zoom Moderator

Hi @AR108 i have found your ticket internally and flagged this for an update as I suggest you continue to get support within the ticket as our Zoom support team has the tools to get this resolved for you. Thanks! 


Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️


I am having a similar problem. It seems I provided (accidentally) an incorrect email address and cannot access my zoom account now or get any kind of rational response from chatbot. I don't recall giving an incorrect email address, but I haven't received any verification that I paid for the service despite my bank showing the money was taken out. My password is not being recognised and I keep receiving a message from Zoom that my email address is not recognised. This is deeply frustrating.