Cannot change email address as not receiving confirmation email

[Tutology]

I changed the name of my email address.  I am not getting the confirmation email on either the old or new accounts.  I have checked spam and junk and don't see anything there.

[Bri]

Hi @Tutology! Because your inquiry is unique to your account, I have gone ahead and created a support ticket for your issue. Please watch out for an update via email

[HelloMedia]

I am having the same issue. I have tried to contact support and the CHAT tells me I'm not eligible for support - even though I have a paid account, which I think is outrageous! 
One of my team members has the login, however I, as the company owner, should have it. No matter how hard we try, we can't change it to me. I have screen shots and all manner of things to share. Please help! 
p.s I used to login using email address kylie@ however it's changed to hi@ (which is my team member) and when I try change it back to kylie@ the message I receive is that kylie@ is already registered ... however I can't login with that email address. Very frustrating. 

[LibDemWomen]

Hi,

I have exactly the same issue. I am trying to change the email address on the account but never receive the confirmation email. I'm not able to find out who to contact either, just lots of people complaining they have the same issue! How can I get help?

[HollysZoom2022]

I am having the same issue. Trying to change my email address and the confirmation email is not coming through (Ive checked junk etc)

[palled]

Hi, I have the same issue too. Have asked many times for confirmation, but nothing arrives? Palled

[Afelton]

this is an old discussion, but I am having this issue... I cant get phone support and can find the answer anywhere. Extremely frustrating