Zoom using wrong email | Community
Skip to main content
D
Newcomer
davcot
Newcomer
June 12, 2024
Question

Zoom using wrong email

  • June 12, 2024
  • 2 replies
  • 0 views

I just renewed my subscription via Paypal. No probelms there.  Zoom then sent the 'confirmation of payment processed' email to my old email address.

I have upadted to my new address in my Zoom profile, and in Paypal so why did this email go to the old email address and how do I stop it happening again?

2 replies

S_K
Community Champion | Employee
S_K
Community Champion | Employee
June 21, 2024

Hi @davcot 

 

Please refer to Unable to access email account associated with Zoom 

D
Newcomer
davcotAuthor
Newcomer
June 22, 2024

Thanks for trying to help but you have misunderstood the issue. I can access my Zoom account fine and in my profile my current email adress shows correctly

The issue is that despite this Zoom is still sending some billing emails to my old email address. I want zoom to stop doing that and use the address in my profile

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.