cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Zoom using wrong email

davcot
Newcomer
Newcomer

‎2024-06-12 12:49 PM

I just renewed my subscription via Paypal. No probelms there.  Zoom then sent the 'confirmation of payment processed' email to my old email address.

I have upadted to my new address in my Zoom profile, and in Paypal so why did this email go to the old email address and how do I stop it happening again?

Topics:
0 Likes
2 REPLIES 2

S_K
Community Champion | Employee
Community Champion | Employee

‎2024-06-21 04:02 PM

Hi @davcot 

 

Please refer to Unable to access email account associated with Zoom 

0 Likes

davcot
Newcomer
Newcomer

‎2024-06-22 06:23 AM

Thanks for trying to help but you have misunderstood the issue. I can access my Zoom account fine and in my profile my current email adress shows correctly

The issue is that despite this Zoom is still sending some billing emails to my old email address. I want zoom to stop doing that and use the address in my profile

0 Likes