cancel
Showing results for 
Search instead for 
Did you mean: 

Zoom using wrong email

davcot
Newcomer
Newcomer

I just renewed my subscription via Paypal. No probelms there.  Zoom then sent the 'confirmation of payment processed' email to my old email address.

I have upadted to my new address in my Zoom profile, and in Paypal so why did this email go to the old email address and how do I stop it happening again?

2 REPLIES 2

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

davcot
Newcomer
Newcomer

Thanks for trying to help but you have misunderstood the issue. I can access my Zoom account fine and in my profile my current email adress shows correctly

The issue is that despite this Zoom is still sending some billing emails to my old email address. I want zoom to stop doing that and use the address in my profile