Billing and refunds

[KatieM]

Recently I altered my Pro subscription so that I could have 2 licenses for a month. The credit I am owed was not utilised when I changed the subscription back to 1 licence. I am owed over £60. How do I get this back? I am not impressed with Zoom effectively charging me twice.

[Mr_Zoomtastic]

Hi @KatieM ,

Please contact our billing department by opening a ticket using this link: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.





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