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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Basic vs. Pro

PixieDust
Newcomer
Newcomer

‎2024-11-30 10:40 AM - last edited on ‎2024-12-30 12:22 PM by Community Moderator | Employee

I am being billed for the Pro plan but I don't know what email it is using. When I log in to my personal email, it says I only have Basic.

 

I don't have access to 2 of the 3 emails it is listing.

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Bri
Community Moderator | Employee
Community Moderator | Employee

‎2024-12-30 12:22 PM

Sorry for the late reply, @PixieDust. Are you still having this issue? If so, let me know and I will send you a private message. 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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