2FA and Recovery Code

[ronjoan]

I have a basic account and I inadvertently set up 2FA and cannot find where the Zoom authenticator code is being sent although I have Microsoft and Google Authenticator apps.  Also I cannot find a Recovery Code for the account and I cannot submit a ticket for support because it is only a basic account.  The only way I could get into THIS Community was to set up a new Zoom basic account (WITHOUT 2FA) with a different email account which is not ideal going forward as it is not the email account I use most of the time.  Any suggestions any one?  I cannot even upgrade the account to Pro to get the necessary support because I cannot sign into that account!  A real Catch 22.

[Samtheman]

I am using my work account to participate in this board, but I need to get to my personal account.

[Samtheman]

Has anyone gotten this issue resolved, just wondering.

[rmikesh]

I'm having the same issue. I have another account that I no longer have access to the device that is connected to 2FA. SO I am unable to log into that account. Can you please assist me in accessing this account. As I have a basic account and zero customer support.

[MGSR]

Hello @rmikesh,

You can try logging in using the Apple, Google, FB options and then editing their 2fa following the direction at the bottom of the page here.

Have a great day!

[pmk489]

Hi. I've also been having this particular issue regarding 2FA codes being requested upon login, despite not having ever set them up on an account. I also had to create a new account just to ask for assistance in fixing this on the other account.

Once again, upon successfully logging in to an account (other than this one, which I created specifically to ask for help), a prompt shows requesting a 2FA code from an authenticator app. I never set this up on that particular, basic account. Can you reset this? I will provide the email address used for that account, when requested.

[Xap0827]

Ｉhave the same issue with another account which I use all the time. This is the account I just created to resolve this account access issue.  Can someone help me ?  I really need to get in my zoom account to proceed my business.  Thank you so much !

[Xap0827]

Also, I do not have a pro account, just a basic account.

[Lucas2024]

I am locked out of my Zoom account because I do not receive the 2FA code in my cell phone. I was able get an account with another email: however, I would like to recover my account with my main email: Can anybody help me? I imagine someone could help me through an email with a code.

Thanks for you consideration.

[Jan08]

I have the same issue! I had to create a new account so that way I could use the forum. I have a basic account, I reset my password for the account I want to recuperate, but I don't have the 2FA app so I can't log in to my account.