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We have 5 members in a call queue. This is a secondary/backup call queue, and these people have other primary job functions. They are able to help out with phones when they have free time. Our company exclusively uses the Zoom app for Macs. We do not have desk phones, and do not have the app installed on our mobile phones. If a member is going to be in a meeting or on a call, the practice has been to toggle the switch on their zoom app to not receive queue calls. This is a foolproof way to ensure we don't receive calls. However, since answering phones is not the primary job of this call queue group, they don't always remember to toggle themselves back into the queue when they are available. Being on a Zoom meeting does not preclude them from receiving a call. There are a number of places to change this in the configuration (hide incoming calls while in a meeting, skipping offline members in the queue, enabling call notifications for queue members even if they're on a cal

Hello, We currently have a Call Queue set up with 3 users. However, these users have varying availability hours to take calls (e.g., 7am-10am, 2pm-5pm, etc.). How can we go about making sure that the calls are only routed to available users? Does this happen automatically if the user were to set their availability hours under Phone > Call Handling? This is a little tricky, because the users are available for all other types of call between 7-5, but they just only monitor the call center during select hours. Is there a way to attach availability to calls that come in through the Call Queue specifically? What about the Opt-Out function? Would that be useful here? Thank you so much!Kind Regards

How do you enable "external web query" in AI Companion? AI Companion is telling me it can't answer a question because it doesn't have permission to access to do an external web query.

The caller will hear, "This call may be monitored for quality assurance purposes," when someone dials the extension or the 10 DID of one user. We have verified that call recording is disabled for this user and is happening to only one user.  

It's nice to see zoom become the first third party app to support this new feature on iOS however even after selecting it for calls, it does not seem to work. Is it not fully supported yet?  

Agradeceré su ayuda paya que me indiquen cómo hacer el reembolso ya que no hice la cancelación antes del pago en automático. Gracias 

I purchased a one-month large Zoom meeting license when what I wanted was a large meeting webinar  license; I then bought a one-month large audience webinar license  that expires in one week, and my event is two weeks away, I now have two licenses I cannot use and no license when I need it.  HELP!

毎月、請求金額: ¥2,338 JPYの請求があるのですが、ログインしても、「無料のプランを利用中」ですと表示されています。心当たりがあるとすれば、同じメールアドレスで以前プロ契約したことがあるのですが、その契約がずっと生きている、という可能性はありますでしょうか。。。 

I want to upgrade my basic plan to Pro, and proceeded to the payment page. However, after filling in all the blanks, the error 'creditcardState' keeps appearing and I cannot make payment even though the credit card is working and I have checked with the bank. I am using Safari on Mac. I have tried other of my credit cards but the same issue persists. 

I made a card payment on March 28th, but the invoice shows March 27th, and the due date also starts from the 27th. Please confirm why it is recorded this way.

I am trying to change the existing currency to a different currency but in the portal, the currency has been locked. How do I get it unlocked? Appreciate help. Thank you.

The 1132 error code indicates that we have investigated an incident and found a violation of our Acceptable Use Guidelines or Terms of Service.   Why did Zoom immediately blocked me from using Zoom in my laptop. How to resolve this asap. I need to use Zoom asap.

Hi.  I found out today that when attendees go to my waiting room they see a Wait Screen with my very, very old logo for a business that no longer exists.   How do I update my logo to my new one?  Thanks

In the call queue, Call Distribution there are a few options.  Simultaneous, Sequential, Rotating, and Group Rotation.  In particular, we want to test out the group rotation so that one set of specified members gets the call initially, but another specified group would take it if the first group was busy.  When selecting the option, it only asks how large the groups should be.  Is there a way to specify who is in what group?  We only need to have 2 groups, but split into teams of specific members.

Hello, I have allowed Face Analyzing when I wanted to try a bunny filter on my face. It was fun. Now I would like to undo that permission as It's a privacy concern for me. I have put A LOT of time trying to find out how to do that- searching the settings and online. This is unbelievably complicated/ simply impossible. I was not able to find anything related. Any help appreciated, Thanks.

ID; *********** I want to change my rate plan from won to dollars starting in March. I will pay with the same card. Please change it so that I can pay in dollars.

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i want same plan with 300 user

I have had the basic plan for a few years and now need to upgrade to the pro plan. I am in the UK and it tells me the plan is £12.99 per month, but when I go to the payment area it is charging me £15.59 as £2.60 tax has been added. I am not VAT registered and have clicked that area to say so. What is this tax for? Is this right? A friend tells me I shouldn't be paying this tax through Zoom UK.  thanks. 

Hello- Is there a way to set up scheduler so that they cannot book an appointment for the same calendar day.  So it someone clicked my booking page on 03-25-2025, I do not want them to be able to book an appointment with me on 03-25-2025.   Have not found where or how to do this yet.  Thanks 

Are there any logs saved in the Zoom account regarding changes to the license type assigned to a given user?

A while ago I set up MS Outlook so that when I create a meeting in my calendar, as well being able to use Teams, I had the option to click on Zoom and add that as the app for the meeting.For some reason this option has recently disappeared from my Outlook Desktop calendar and I can not get it back.It happened when I removed an obsolete account I had in the Outlook app. I have know idea why this would affect my default account, but it seems to have caused the Zoom option to disappear.If I open Office 365 and view Outlook in Outlook Online, the Zoom option is still there and works fine, so for some reason it has only disappeared from the Desktop Version of Outlook.(If I check in Outlook Online in My Add-Ins, I can see that Zoom is there, so I assume it should work). Please note:When I Googled this issue, some suggestion said to download:Zoom Plugin for Microsoft OutlookHowever, I tried this and it did not work.Can anyone please help?

I purchased Zoom Phone the basic package ($15). I got a number and I went through the setup.  When I try to dial a number it tells me it is not in the plan. The number is in the US. What is it missing. Also it assigned an extension number that I don't want. How do I get rid of it?

Hi there!I'd like to ask if the package 2 (professional) is free for people who are currently in Ukraine?Thanks in advance.

As the owner account, I have granted a few of the admin accounts rights to schedule meetings for me.  I see them listed in the Settings>Meetings>Other>Scheduling Privileges section. However, when those accounts schedule a meeting, they don't see my account as an option to choose from. Are admins not allowed to schedule meetings for the owner?