Error Message when embedding webinar registration form

Forum|Forum|2 years ago
February 9, 2024
3 replies
12 views

I'm trying to embed the form to register for a webinar on my website. I added the form using an i frame, and it is functional, but after you enter your information, check the capcha, and press submit, you get an error message reading, "us06web.zoom.us refused to connect."

And you get a large gray screen with a broken image icon.

Zoom is capturing registrations, but I don't want users to think they encountered an error when they try to register, obviously. Can you tell what I'm doing wrong here? Thank you!

Best answer by Ray_Harwood

Welcome to the Zoom Community, @JDat.

Zoom registration pages are not intended to be embedded in an iframe. Doing so can cause the links in the iframe to take on certain characteristics enforced by the embedding page. I highly recommend using a button and/or link to the full Zoom Registration page for this to work properly.

Ray_HarwoodAnswer

Community Super Champion | Customer

Welcome to the Zoom Community, @JDat.

Zoom registration pages are not intended to be embedded in an iframe. Doing so can cause the links in the iframe to take on certain characteristics enforced by the embedding page. I highly recommend using a button and/or link to the full Zoom Registration page for this to work properly.

D

dods

Newcomer

THat's not a solution. We want to use the iframe. If we wanted to use the link we would do that. Can we make the iFrame work properly?

T

thaniab

Newcomer

This is happening to me as well. It sucks because people are used to the embed sign-up feature. It feels like what Ray recommended below will add another step to them signing up for my events.