Solved

I've been a customer going on two years.  I've been mainly using Skype which is being discontinued.  Therefore, I've put all my video conference students onto Zoom.  I was able to sync Google Calendar well enough, so that I could just add the zoom meeting into the existing google recurring appointments through the synced zoom google calendar.  The problem I am having is that I can only see my google emails and contacts in my zoom mobile app.  On the web and in the MacBook zoom app, when I hit contacts I can only see a category called "company contacts."  On the phone app I see all my google contacts listed under Phone Contacts and Cloud Contacts, fine.  I do not see these categories on the MacBook Zoom app.   Am I doing anything wrong?  Any advice on this is appreciated. Thank you.

I bought a plan for the clinic I work with, and I made the "little" mistake of miswrote the email adress... So I'm so stuck with the zoom virtual agent that will never conect me with a real support agent.   1.- I cannot change the email address because it asks for confirmation. 2.- The email doesn't exist, so I can't get access to the confirmation codes or anything. 3.- I lost $1'800 mexican pesos in that plan and I even still need the plan but zoom doesn't solve anything...   Anyone knows how to reach a support agent???

I'm getting nowhere with customer service. I am a small business owner with one line, just for me. I am still not receiving calls on my phone. When I try to call from another phone number, it goes to an operator and asks for a extension. How can I set this up so that one, the app on my phone actually rings, and two, it goes straight to the voicemail, no operator-no extension. Can anyone help? 

I am a new administrator of a church Zoom Pro account. It is set up to automatically pay the subscription in May. Will Zoom send an email with the invoice to the Zoom account email?TIA

Hi All, I am new to Zoom Phone and must say am not enjoying the experience! I recently purchased an Australia and New Zealand Unlimited Plan, but have not been able to make any calls. Each time I have tried, I receive the following message "Sorry...the requested service is not available in your calling plan". Also, unable to receive calls too! So now I'm confused ( have I not set up properly, am I not dialling numbers correctly?) and worried that perhaps I have purchased an incorrect plan - although I made the purchase after long discussion and upon recommendation of Zoom's sale team. I need to be able to call the landline of my office in Melbourne and vice-versa. I am however currently stuck in Greece (since COVID-19 outbreak) so I am wondering if my physical location is creating a problem. I was told my plan isn't supported by Live Chat. I also submitted a ticket - and was the same thing - each time pointing me to video tutorials. I checked them out, but were not

I would like to find out if I can make calls to mobile numbers and landlines using Zoom and if so what are the subscription option.

The Zoom client has been working perfectly on my desktop for months, including and up to yesterday.  Today when I try to start or join a meeting, it crashes.  The meeting window pops up briefly and then closes.  It seems like Zoom tries again 2-3 times and then gives up.  Have tried with camera on and off (same result) Have tried with multiple Zoom accounts Have tried uninstalling, restarting, reinstalling, restarting—all to no avail Other video apps on my computer work: OBS, MS Teams meetings, etc. The client on my work laptop works with the same account (no crashes) Have cleared Windows temp files Have cleared Chrome cache   No idea what else to try!  It seems that Zoom is interacting with something else on my desktop but I can't figure out what it might be.  Nothing has changed since yesterday.

I just got a new laptop recently, and after installing zoom, I realised I couldn't get past the log in page without a "You are unable to connect to Zoom. Please check your network connection and try again" pop up.I then use my old laptop to try and find out if its really the connection issue . Low and behold, Zoom runs perfectly fine. Any ideas on why this happens, and how to solve it?

I teach multiple classes per week on Zoom. All are archived as Smart Recordings. However, the inbuilt AI makes the same errors over and over, such as misspelling my name (it's the same as my user name), and mistaking my sex/using opposite pronouns.I can go into Smart Chapters and edit in the corrections, but I wonder why it never "learns" what is correct from week to week, and also why some classes are almost letter perfect - name, sex, transcript - and some are so far off...in the same ways each week.Assistance, anyone?

Hello Everyone, Has anyone found a way to pull a report of calls, inbound or outbound with the notes? I would like to pull a report of todays calls from a queue and review the notes left in wrap up. 

Hi,I have an auto-receptionist that routes calls to a call queue with five agents. I also have a toll-free number. I would like customers to be able to text the toll-free number, which would follow the auto-receptionist path, allowing the agents in the call queue to receive and reply to customer SMS messages.However, I receive a message stating that my users need a Zoom Power Pack. I do not want them to have admin access—I only want them to be able to reply to SMS messages. We are a canadian non-profit organization, and I cannot afford to purchase five Zoom Power Packs for my agents.Is there a way to enable this functionality without requiring each agent to have a Power Pack?Thank you!

We are changing out company domain name, are there any Zoom admin portal knowledge articles or steps to do this?  All user log in accounts will change, not finding any information on this.

On my Mac Mini (with latest everything). When I click on Zoom, I get Zoom Workspace.  If I get an invite from the participants list and send it to someone, they end up in a Zoom waiting room...different from where I am.  At least that happens regularly. I never know whether it will work or not.  I have the feeling there are two Zoom apps running at the same time.  If we both close Zoom and try again, it may work. Suggestions?  Thank you.

The phone tab is not on my Zoom dashboard. I have the phone license and use my cell regularly to make and receive calls, but my phone account can't be used on my desktop since the tab is not coming up. How do I get the tab on my dashboard (signing out and back in does not help). 

I accidentally misspelled my name when joining a meeting then told the sign-in window to save my name. I can't find how to reset or edit that name. Help.

Several days ago, I set up a meeting.  Today, I was not shown as host and people could not get in.  I rescheduled and people could get in, but was cut off at 40 minutes.  I have a monthly subscription that I am paying $15.99 for.  I had no problem until recently, when I bought a replacement IMAC and now things do not go well with Zoom.  Suggestions?

Hey everyone,I’ve integrated Zoom with my website, but I’m facing an issue. Whenever a user joins a meeting, the connection gets disrupted, and they get disconnected.Has anyone else experienced this? Could it be a webhook issue, API settings, or something else? Any troubleshooting tips would be really helpful!Thanks in advance! 

Every time I turn on the camera in the meeting it appears normally, but after a few seconds it starts to fail and repeat my image as if it were a gif. but this only happens on zoom´.I have 2 cameras and I use the background, both show an error in the zoom but it doesn't show an error in any other program.

Hi, I paid for large meeting licence for 1000 people, and received a credit card confirmation of the amount spent. I am, however, unable to view it in my plan. Can you please confirm? It is urgent as the webinar is tomorrow.

Lately, we have been having a lot of users join our meetings with Otter.ai and record and transcribe the meeting.  Some of those meetings are confidential and wanted to see if there is a security setting that needs to be adjusted or what can be done to stop these users from joining the meeting with otter.ai.   We started enabling waiting rooms and allowing users in one at a time but when you have meetings with 100s of individuals, it's hard to police everyone.  Is anyone else dealing with this?

The ZVA seems to often provide "imaginary" answers.  Can someone please tell me where to find this " phone icon next to a recorded call"? I am trying to listen to a recorded call, but could not find where to play it.  This is very frustrating.  Thank you!  

To Whom It May Concern: My name is Andrew Wissler.  How do I save an in-meeting chat on your Android app, and how do I find and change the default folder for where it is saved? Also, how can I view the chat side-by-side with the meeting on your Android app? Any help on this would be greatly appreciated.  Thank you very much. Sincerely, Andrew Wissler  

When I signed up for a Zoom Phone plan with unlimited calls, I assumed there would be no concerns about minute usage. Additionally, when I subscribed to the $5 per month toll-free number linked to my Zoom Phone, there was no indication that the toll-free number had a minute usage limit.I only became aware of this when I received a separate email stating that 95% of the allotted minutes had been used. However, I was never informed of how many minutes were included or what this 95% usage was based on. Without prior notice, my credit card was automatically charged.Now, when I try to check my toll-free usage summary by asking the Zoom bot for help, it instructs me to "locate the toll-free licenses section to view the available toll-free minutes." However, I cannot find this section, nor does the bot provide clear directions on where to check my usage.Can someone please assist me? I feel like I’m being charged for something without any clear breakdown of what I’m paying for.

I have a bit of a weird situation. My companies receptionist is retiring. We will have three different people rotating and answering phones. Trying to think of the best way to handle it. Our main line goes to an Auto Receptionist that directs phone calls during business hours to the receptionist that is retiring. If our receptionist doesn't answer, it goes to three members of our support team in round robin. Now that the three support members will be sitting at the reception desk, we want the one currently at the desk to answer first, and then it overflow to the other two.  My main question is what is a good way to allow whoever is at the front to be the main person without me changing the call routing every time it changes? My solution for now will be to have support log out of their account and into the receptionist account whenever they sit at the reception desk. Thanks in advance for any advice!

Good morning! We are experiencing some of our Poly Edge phones losing the BLF and Speed dial positions assigned by Zoom user settings. It seems to be temporarily resolved by a phone power cycle. Any thoughts one what could be causing this?