Payment Declined | Community
Skip to main content
M
Newcomer
MPWMST
Newcomer
April 17, 2025
Solved

Payment Declined

  • April 17, 2025
  • 2 replies
  • 4 views

I subscribed to a 3 year plan and later I had issues with our Reserve Bank as it was more than 5K. Our Accounts section opted for a cheaper plan to make things easier. So I chose a one year plan and it is working now. 

 

Later I still getting "PAYMENT DECLINED" emails.

 

How can I unscrubscribe from the 3 year plan.

    Best answer by lancetlc

    Hey @MPWMST,

     

    We suggest you submit a ticket here with the following details so our Support Team can assist further.
     

    2 replies

    L
    Employee
    lancetlcAnswer
    Employee
    April 21, 2025

    Hey @MPWMST,

     

    We suggest you submit a ticket here with the following details so our Support Team can assist further.
     
    MGSR
    Community Manager
    MGSR
    Community Manager
    July 21, 2025

    Hello @MPWMST,

    Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @lancetlc's     answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing via chat or ticket.

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.