Issue finding BBA setup with Zoom Workplace Business account. | Community
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V
Newcomer
VAC66
Newcomer
July 16, 2025
Solved

Issue finding BBA setup with Zoom Workplace Business account.

  • July 16, 2025
  • 2 replies
  • 7 views

Hi,

 

My organization has a Zoom Workplace Business account. We are not a healthcare organization, but we need to follow HIPAA regulations in our work. I am researching the setup of a BAA specifically for future AI Companion usage. I am following this link https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751. However, when I go to Plans and Billing > Plan Management > Discover our other popular products, the Business Associate Agreement (US only) does not appear. 

 

Can anyone help me find the BAA option for our account? 

Best answer by Mandel

Hi @VAC66 ,

 

The steps you described only apply if you already have a Healthcare Plan. Since you're currently subscribed to a Business plan, please contact Sales to sign a BAA with Zoom. 

 

I hope this was helpful. Let me know if there are further questions.

 

Best,
Zoom Community Team

2 replies

M
Community Champion | Employee
MandelAnswer
Community Champion | Employee
July 17, 2025

Hi @VAC66 ,

 

The steps you described only apply if you already have a Healthcare Plan. Since you're currently subscribed to a Business plan, please contact Sales to sign a BAA with Zoom. 

 

I hope this was helpful. Let me know if there are further questions.

 

Best,
Zoom Community Team

V
Newcomer
VAC66Author
Newcomer
July 22, 2025

Thank you for your assistance.

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