Solved

I received a communication from Zoom using the email address teamzoom @ e . zoom . us. I'd like to confirm whether this is an official and secure address. Can someone from the Zoom team or the community verify if this domain is genuinely associated with Zoom?Thank you!  ref: https://community.zoom.com/t5/Billing-Account-Management/Maybe-a-new-Zoom-scam/td-p/66270

I purchased a zoom license and after using it only a couple of time, it has changed to 'basic' and I don't know how to restore my zoom license that I paid for. Can some one help?Many thanks, 

I launched my zoom account from the app icon and it took me to a basic zoom account instead of my Pro account. The email attached to the account was ***********. When I follow the zoom instructions to terminate the account a code is sent to the aforementioned e-mail address which I don’t have access to. Any suggestions how to delete the account?

This is such a simple problem, I can barely believe I need to ask.  My ZOOM software was many months old, so I installed the latest just now and rebooted my Windows 10 PC.  I started ZOOM as usual, but I only get 1 window, the one with the controls along the bottom.  I have always had a second window, which I use for the speaker, and use the first window for the gallery.  I can't find a way to open that second window.  In addition, ZOOM is not showing the feed from my camera.  In video settings it identified the correct camera, but it is only showing my background;  no video at all.  Help!

Hi.  For the Zoom account for my synagogue, Waiting Rooms are disabled and Allow Participants to Join Before Host is enabled.  But it doesn't work.  Participants who attempt to log in before the host still get the "Please Wait for the Host to Start this Meeting."  Some setting must have changed but I can't figure out what.  Any idea why?  Thank you.

Hello, We are getting setup with Zoom Phone and we have a few Yealink desk phones. Does anyone know how to add contacts from within our organization who use Zoom, so I can have them on my phone with their Zoom presence?  Thanks

It would be really nice if we were able to choose where a phone call notification popped up on our screen. Currently, there is only one option: a giant white pop up in the middle of your screen while you're trying to do your job. I'm an administrative assistant and I watch several different phone lines, but I don't always have to answer them. Jabber has a very unintrusive phone call notification pop up in the lower right hand corner of the screen right above the system tray. This option needs to be added for Zoom.  Apologies for not knowing what all the official technology terms are, I am not a tech person.

This is a feature request.  There should be a method for Zoom ZRA retention settings to trump Zoom recordings retention settings.  From discussions with support, if Zoom recordings are set to have a shorter retention period than ZRA, the recordings will be delete/lost for ZRA based on the general recording retention settings.This would give flexibility to automate deletion from regular non ZRA users, without loosing the data from ZRA.

I have a personal free account (email 1). I also have a corporate account as a user, with a different email (email 2). I sign into 'email 2' account and set up my meetings there, but the invite from zoom is sent from 'email 1'. I need it to be sent from the 'email 2' account instead. How do I get this to happen please?

A meeting that I have created in Google Calendar is not showing under Meetings (Upcoming) in the web portal: https://us06web.zoom.us/meeting#/upcoming I connected my Google calendar and it does show on the desktop app under Calendar, but I don't have access there to edit the settings (I want to transfer hosting).  Please advise how I can find this meeting and transfer hosting! I have tried removing the Zoom meeting and adding it again in the calendar invite, but that hasn't worked.   

My bluetooth headset stopped connecting with Zoom in Dec 2023 (after working for multiple years).  The headset still connects to my phone and works with calls, just not in any zoom meetings. I've uninstalled / re-installed the app, multiple times. Switch on/off my phone, restarted.Cleared the Zoom app cache.Checked microphone permissions.Forcestopped the app and re-opened. Feel like I've gone through all the motions, and still not getting anywhere.   Please help.thanks

I recorded a meeting to the cloud. As the host and administrator, where do I find a report that shows me who viewed the recording? I want to know name of person who viewed, the date, and the time it took them to view the recording. Is this possible?  When starting a recording, a message appears on the top of the video that says, "Who can see your viewing activity?" The pop up window says, "The host and the account owner can see who you are, your contact information (if you're logged in or provided it) and whether you viewed or downloaded their recording."  Where do I find this information? Thank you!Rita

I cancelled my subscription after I was notified of a $248 annual subscription bill, but my credit card was changed so it is couldn't be processed. It says that my paid account features will be cancelled temporarily, which is what I wanted. Is the $248 due for the following year or the previous year (in which case I would still owe the $ for usage)? Do I need to pay it if I cancelled my subscription?shari

Phone numbers no longer appear in the 'Copy Invitation' screen and this has already caused a problem this morning for folks who don't have desktop audio (Microphone) capabilities. What changed?

Hi,I have been recieving 1132 error for many months. I sent appeals many times and the reponse I receive was always same. However, my account is still locked. I tried to reset my Macbook but it did not help either. I need to daily use my Zoom but noone helped. "Hi There,Thank you for submitting your report. Based on the information provided, we have verified that your Zoom account is currently active and there are no restrictions or issues associated with it at this time.If you are still experiencing any issues, we kindly ask that you submit a new report. Please ensure that the report is submitted from the device or account where you're experiencing the issue, as this will help us assist you more effectively.If you are receiving an 1132 error, please follow the below steps to report:Update the Zoom application. (For instructions on how to update please click here)Attempt to sign into your account in the client to recreate the 1132 error (This option is only available upon sign in)

Participated in scheduled Zoom business meeting today on Win 10 PC using the Zoom app v5.7.4 (804) .  When it ended, there was a prompt to upgrade to the latest version of Zoom.  Got error saying the download failed.   Tried the manual download option using Firefox 92.0.1 but keep getting this error: SSL_ERROR_RX_RECORD_TOO_LONG   Tried every suggestion I could find on line but nothing helps.  I don't have -or want- another browser on this PC.  And obviously, FF worked previously to download the Zoom app since it's been installed and running properly for over a year.   Any suggestions? Thanks!    

I'm using 5.17.5 on my iPad Pro OS 17.2 (21C62)   I see on the release notes (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0073923) that "Users have the option to switch back to the classic Whiteboard via their meeting settings. Under In Meeting (Basic) settings, users can click the Use Whiteboard by default if available toggle to seamlessly revert back to the classic Whiteboard in their next meeting."   I'm not seeing this anywhere. Suggestions? 

Whenever I try to screenshare & share computer audio I get a pop up that says:Turn off voice isolation Audio sharing works best when "Voice Isolation" is turned off. To turn off "Voice Isolation", go to Control Center in the menu bar, click Mic Mode, then select "Standard".I have looked everywhere and I do not see this as an option. I have tried adjusting every mic setting and I keep getting the pop up warning. How do I fix this so I can share my computer audio when screensharing? 

Attendees are not able to listen audio from media being played while screen sharing session.

When a caller is presented with the Menu-based interrupt there appears to be no way out of it. They will have the option to eitherRequest a CallbackLeave a voicemailRouted to a FlowIf the caller does not want options 1 or 2, option 3 would send them to a Flow but how can they maintain their position in queue this way? Should there not be an option "press x to continue waiting"?

Since last year I have been trying to complain about the automatic renewal (I did not authorize) in October/2023, because we no longer use the subscription, since April/2023, which we acquired in October/2022 - valid only for 12 months and which would end in October/2023 . They debited my card again, despite several protests that I sent to the billing email. It is absurd and unfair to make me pay for a service that I did not authorize to renew, and which has become completely useless since April/2023!

How can I transfer a recording saved on my computer to the cloud?

La meva subscripció és un pla bàsic gratuït i m'he fet una càrrega a la targeta de 181,38 euros. Intento comunicarme amb suport tècnic i el xat virtual i l'únic que he seguit em va confirmar que el meu pla és gratuït. A partir d'ahí desconnecteu el xat de forma automàtica sense rebre la solució. 

sharing of the screen is not allowed. I can do alone, but when the participant comes there is a writing  saying: "you can't share the screen in this meeting". It happens with different partecipants not only one.What shall I do? I have also the paid version. It is urgent!!! I cannot work... I am working with meet!!"

I probably know the answer to this but I'll ask anyway. The ZOOM admin did not record a recent dedication ceremony and I was hoping it might be floating around in the cloud. It took place on the 2nd and was a ceremony for our 91 year old swimming coach who had the pool annex named in his honor. He and his family, friends, and former coaches who could not attend in person did the ZOOM. Not holding out much hope but MAYBE? Just asking....