Solved

When I type in "Zoom" in Duck Duck Go. It brings me to one of my zoom accounts and I am already signed into it. Then when I try to sign off it doesn't let me. I stay signed into this account despite signing out of it.

If I have two back-to-back mtgs scheduled in the same account, would attendees - if joining early - for the second mtg join the first one, or no? (Each mtg has its own link.)

After having a meeting attendee receive a zoom AI companion error, loose their mic, and then get kicked off the call entirely, I've decided to turn off the AI companion in my settings. When I select to disable the Meeting summary with AI Companion, I get a warning message that states, "The following settings depend on this setting, the change might affect them. IP address access control"   What does this mean and should I worry about it?

Hello, I have a zoom business paid account. I am trying to create a meeting in my outlook calendar and assign an alternative host that is someone that has a free zoom account outside of my organization.  Is this possible?  It gives me an error that says that the person is outside of my organization and that I cannot proceed with making them an alternative host.  Any help is appreciated!  Thank you!

Hi, I need help to set up online subtitle translation from spanish into english. 

Hello,I would like to know which Zoom subscription I need in order to enable both live streaming to YouTube and Full HD (1080p) video quality on my account. Could you please advise which plan supports these features? Best regards

My meetings are being automatically recorded locally instead of in the cloud, despite the fact that my settings are set to record to the cloud. I have gone to https://us06web.zoom.us/, logged in, chose "settings" on the left sidebar, and clicked into the "recording" tab. Under Automatic Recording, it is toggled ON and "record in the cloud" is selected. I also have the "Host can pause/stop the auto recording in the cloud" box checked, if that makes a difference.  When I start a Zoom meeting, it starts recording automatically.However, when I end the meeting, the recording processes and saves locally. I thought perhaps it was saving locally AND to the cloud, but there's nothing in my Cloud Recordings area.How can I solve this problem and get the recordings to actually save to the cloud? I am using a 2021 MacBook Pro, running Monterey 12.7.5, and Zoom Version: 6.1.0 (35886). I have tried turning the automatic recording off and back on, switching

If enabled, Zoom displays reminders (notifications) of upcoming Zoom meetings, which is nice. However, Zoom also displays reminders of non-Zoom calendar events from Outlook. (See screenshot of example.) Outlook provides its own reminders. I don't want double reminders of non-Zoom calendar events. How can I turn off the Zoom reminders of non-Zoom Outlook calendar events?

 I'm testing out Zoom phone service, and in the setup process, I'd like to add custom .wav files to the options that users can select from for their ringtone. I uploaded a .wav file via the vvx450's web interface, but once I add the url to the recommended Zoom provisioning server, it gets wiped from the phone. Is there a simple way to create a template that lets me include ringtones for users?

Is there any option in Zoom Phone to have 2 different languages in IVR?For example Press 1 for English, Press2 for Spanish

In some meetings that I host I cannot copy the contents of the chat. For example to copy someone's email address that they share in the chat. Is there a setting I'm missing? This used to just work and now it has stopped. Now the only option on my right-click menu is "Select All". (Using Windows 10) Thank you.

I have a large meeting that needs to have the waiting room feature turned off at a certain point to let many attendees in.  I am unable to get this to work during an active meeting without ending the meeting and restarting after the settings have been updated.  I have found this statement in some automated zoom documentation:"Yes, you can update the waiting room feature during a meeting. As the meeting host, you have the ability to enable or disable the waiting room feature while the meeting is in progress. You can also customize the waiting room title, logo, and description at an account, group, or user level. To update the waiting room feature during a meeting, you can access the waiting room settings and make the necessary changes based on your preferences."Has anyone made this work?  I am aware there are settings for the waiting room in both Profile and Admin. Both of these are turned off in my current testing, but my meeting has been set to have a waiting room

Hello!Have a large meeting between several organizations. Would like to add ALTERNATIVE HOSTS for folks outside my company. When trying to do so, get a message they can't be found.ExampleMe = Company ADesired Alternative Host = Company B*Currently unable to add anyone unless they are Company A Is there any way to assign Alternative Hosts in this case?Thanks  

Hi Zoom Community!I'm looking for a way to get additional data on usage reports from meetings and what I need is in addition to the participant list and duration of time they attended, but also a duration of time that the participant's camera was on or off.  We have departments/instructors who want to switch to a "camera on" policy during their classroom sessions and are looking for analytics to enforce this.  The gallery view recording only records up to 25 users so that'll work for smaller classes, but not larger classes.Anyway we can suggest this as a product feature if it doesn't exist?

Zoom automatically boots you off one computer when you log in to another.  This should not happen.  The UI should ASK (on both devices if necessary, only requiring the answer on one to force it to uccur) if you want to be logged out of one vs the other.  I have a desktop and two laptop computers (I travel a lot).  They all have Zoom installed. My laptops are "asleep" on my desk, and I'm working on my desktop, and all of a sudden, my desktop logs me out of Zoom.  I assume a laptop wakes up (because of antivirus or something similar)  and auto logs in, which kicks me off my desktop.  This happens while I'm actively using Zoom ( I just got kicked off a phone call on my zoom phone!) and the other computer is simply passively logging in.  this is AWFUL design and needs to be fixed.  I had this happen many times on zoom meetings, but it doesn't kick you off the actual meeting, but on phones, it literally ended my call.  this is not accep

Can anyone help. I got both an audio and video recording but no transcript. is there anyway to get a transcript from the recordings I do have? I tried setting up another mtg and playing the recording. It captures me fine, but not my other person.....any suggestions? 

I create a meeting, but my china friends cannot join, when their join show the error code 13215, any one can help to solve it, now I am pro user

For the life of me, I can't seem to get the right image size for a Zoom background. From what I've read, the recommended pixel size is 1920X1080. My photo app says the image I'm uploading for a background is 1920x1080, but when I set it for my background, I end up with black bars on the right & left sizes which the help files says indicates "wrong size". Any suggestions welcome. I've uploaded the desired background photo in png format (have tried JPG too which behaves the same way) and also a screen grab of what the background looks like with it's black bars. Any/all suggestions appreciated. Platform I'm on is a windows 10 PC, no green screen if that makes any difference. I've got the most recent Zoom client version, too.

Hi there, I'm on the latest version of Zoom. I am using my company's Zoom subscription as an employee. I am looking to annotate a customer's screen when they share their screen, but the green pencil annotate tool is not appearing anywhere.Steps already taken:1. Enabled Annotation in the Settings2. I made sure that any user can annotate (not just the host)3. I tested this on myself Can someone help with this? Thank you! 

Whenever I start a new meeting the meeting ID and passcode change. How can I obtain only one meeting ID and one passcode?

How do I get the phone icon to appear? 

Greetings.   I'm new to Zoom, switching from other platforms because so many users are most familiar and comfortable with Zoom.   I signed up for a new account, which worked as expected, and then attempted to upgrade to a "Pro" account, which I need to make the service useful to me.  However the payment process hangs when I submit my credit/debit card information, stuck on "Please Wait" forever.   I've checked with my bank.  They see the authorization inquiry and confirm that the transaction is authorized, but the Zoom app never completes it.   I've used multiple browsers and made sure that no blockers or add-ons that could interfere are active.   None of the online help options are meaningfully related, the chatbot is totally useless and Zoom apparently won't provide other help options except to paid accounts.  And I can't have a paid account if Zoom won't take my money.   Any guidance or suggestions will be appreciated.   Thanks. &nbs

I have just installed Ubuntu 22.04 on my PC, I previously used Ubuntu 20.04. Since the OS upgrade, and reinstallation of the Zoom client, I can no longer use Virtual Background. If I go to Settings and select Virtual Background I can see the images available (including some of my own that I added. Then nothing until the "I have a green screen" checkbox. This is actually new behaviour as earlier this morning it showed the colour of the green screen, although it wasn't green and clicking on the colour did nothing, i.e. I was not shown any colours to select. Confusingly, if I select an image, I see that image as my background while in the Virtual Background menu option. However, when I go to the Video option, all I see as my background is my green screen. Returning to the Virtual Background option also only shows the green screen, not the background image I selected. This used to work perfectly and the only difference is the new version of Ubuntu - and possibly a later

Hello. I work for a corporation. Every time it installs a Zoom update, I need to change two things...1. I need to change the display to HD Quality and 2. Dual Monitors needs to be turned on. Today, after installing a new version, i turned on the HD Quality but the "dual monitors" is no longer in the same place (Settings, General). Was it moved? When I do a search for "dual monitors" in Settings, it does not show where to turn it on.  I use Zoom daily and need it to work with both my monitors.  Thanks, Ken 

Greetings fellows Zoomies!Not sure if this has been discussed before but the AI Companion Smart recordings are a game changer for staff tasked with creating minutes from meetings as well as students and faculty conducting research interviews on Zoom.  The Smart recording content, however, is not one of the components that can be downloaded from the cloud recording like the video and the transcript.  Is Zoom going to add that functionality?Thanks,Ken