Solved

Not sure if this is the right place to post/request this, but here it goes!We are starting to utilize the new fax cover sheet templates, which are great!! But there's one small issue we'd like to see improved. On the "From" line of the cover page, it is adding in the sending user's display name which is great. However, lots of our users in our org have various letters, designations, certifications, etc. in their display names that all have various special characters such as ®, ™, and ©On the actual fax cover page that is sent, instead of the actual symbol, the cover page has " : registered : " in place for "®" I would love to see if Zoom could update this to support the special characters themselves so that they display properly

 I WANT TO ADD 2 ADDITIONAL "ALTERNATIVE HOST" TO MY REOCCURRING MEETING BUT DON'T SEE WHERE TO DO THAT. HOWEVER, I DO SEE  THE OPTION FOR "ALTERNATIVE HOST" IF I WERE TO CREATE A NEW MEETING. DOES ANYONE HAVE A SOLUTION?

Hi, Somehow I have managed to get an image of Animal from the Muppets on my background and I can not remove it. I have done all the obvious like selecting a different background or even selecting 'none' as a background image. But the animal image overlays every image I select even a 'none' background and I have no idea how to remove it. I have been through all the possible settings but no joy?I have even uninstalled on my Mac, and re installed it and nothing had changed. This has caused me issues today as I was not allowed to join a government backed meeting because I could not remove it? (link to image attached) I hope there is someone out there that can help me? Thanks link of background image 

I have changed phones but can't locate an app for free 'basic' -  personal use. Anyone have a link? Guidance greatly received.

What I want to do is, to export my notes in OneNote to Zoom's Whiteboard and collaborate with the attendees.  It will allow me to both1 use my pre-prepared lecture ones without copy-pasting every element (texts, images, audio clips) one by one into Whiteboard2 because exporting these notes into Whiteboard (not screen sharing) I will be able to collaborate with students on my lecture notes. Meaning students will be able to annotate on my exported OneNote notes.  A) is this possible?B) if no, what is the best, fastest work around to achieve such? I repeat I dont want to share my OneNote or PowerPoint screen. Because this will be a monologue. Students wont be able to put their remarks or markups on my OneNote lecture notes. Or will they be?  I just couldnt figure out how to do it. Plus, I still want to play sound clips of lecture notes. But afais it is not doable in zoom whiteboard. Work around for this too pls. 

I currently have a free account. I recorded a meeting in the cloud, but unfortunately I don't have a cloud capability because my account is not upgraded yet. If I upgrade now, can I still access my recording, even though it was made when I was on a free account? 

I have a blue background that I cannot disable. I've looked at other responses to a similar issue but it hasn't worked. I have uninstalled Zoom and reinstalled it and that doesn't help either. When I look at background settings, it shows NONE as the selection and I cant do anything.

When I try to download my videos from zoom, It will start downloading but then stop and won't download the file. 

I want to be able to set the font size to automatic so that it adjusts with how much is written. Mostly the font size is really small even if I set it to Auto and at times I get it working so that it starts large and changes to smaller when more is written. Any tricks for how to get this to work? It creates a lot of challenges/stress for me when working with groups. Thanks for any advice!/Thomas

HelloI have many webinar sessions set up for a Zoom event. My question is about hosts and who starts the webinar. As an example, I've attached a screenshot of the Speaker section for a webinar.  Do I need to assign one of them as an alternative host?If I don't, who can start the webinar besides me?  CheersEDIT: I am the admin that is created and is producing the webinar

How do you disable speakers from entering the webinar from the backstage? As well as disable them from leaving the webinar into the backstage. 

When a panelist clicks their link to join a session on the Zoom Events platform, is there a way for them to join so that they don't have to login at all? Currently, when our panelists try to join using their special panelist link, it makes them either login to zoom, or login to other accounts such as gmail, facebook, apple, etc. Ideally, they'd be able to join the session just by clicking the link and that would take them directly to backstage.    Thanks!   Mary

I am hosting the event - on Zoom webinar and I want to stream first 45 minutes to Youtube and Linkedin - is it possible?

Can I export individual page (e.g. 1 page or 2 pages,..) instead of the whole whiteboard?

On some of my Outlook appointment reminders for Zoom meetings, I have a 1-click "Join" option right on the reminder.  On the ones that don't have this Join button, I have to open the appointment and click the link in the body of it.  Is there a way to add the 1-click Join option right on the appointment reminder?

While sharing my screen, I want to share the audio from a video I am playing but I want to mute my mic's audio. How can I do this?

We are working on putting Zoom Events into place for our client to handle their virtual two day conference and was interested in examples of Sponsorship packages that others put together. Is anyone able to share what they have done or a best practice? 

Hi, does anyone know if there is now the capacity for participants to use whiteboards anonymously? I want to create post it notes where people can share their thoughts without their name showing.If there is a way to ensure anonymity this will be very helpful.

My company purchased Yealink MP54 Team model phones instead of the Zoom model.  Is there a way to convert them to be able to be used with Zoom.  All I can see is Yealink VP59 model information. Thanks in advance.

Hello! We have recently hosted a Zoom webinar, all great, panelists and host were sharing their screens during their [presentation, all perfect. Now I wanted to share the recording, but the recorded image showing during the whole event is only from the first panelist - not event from the host! But during the event all was fine and working. Is there a way to revert this? To go back to what we were watching when it was live? I have organized other Zoom webinars before and this has never happened. And I honestly can't find anything under the settings. Any has an idea why this happened? Thanks!HCP

I am not familiar with Team Chat, but I would like to use it for a meeting that I didn't host. The host has given me permission to start a chat with the other members. The meeting ended a few days ago. Questions:Am I able to start a Team Chat session if I was not the host of the meeting? I have the meeting ID and password.Will Team Chat still be available even though the meeting has ended and all participants have logged off?How will participants know that a chat has begun since they have logged out of the meeting? Will they receive some kind of alert? Thank you in advance for any help. 

We are in the process of switching over to Zoom phone and i would like to keep using our desk phones (Yealink T41S) if possible.I however found out they are not in the list of compatible desk phones. Is there maybe some way to get them to work? 

I recorded a meeting today to my server (not the cloud).  how do I get the transcription of this recording?

We have Zoom Rooms set up to use NDI cameras. When the room joins a teams meeting a message pops up saying the selected camera cannot be found. In one room it sent a black signal instead of the camera, and in another it sent the content input instead of the camera. Is there something I need to enable to allow the NDI camera to work in teams as well?

Hi all,  We have several iPads as controllers that are not supervised but are on ZDM, and our ZDM certificate is coming up for renewal.  Is it necessary to actually update the certificate for it to work?  Or does it just no longer receive commands from the web if it is expired? Also, what is the best way to update it?  I can't recall what we did last year, but I seem to remember having to reinstall the Zoom Rooms app. Thanks!