Zoom Phone-Send voice message to another user using a Yealink T54W

hi @chazrc 

Direct to Voicemail Calls

At this moment, Zoom does not have a feature supporting direct to voicemail calls.  i understand that Zoom is aware that some customers may want this feature.

As one possible alternative for a small number of desk phone users, you can set up one or more call queues to provide direct to voicemail (DVM).   Since you only have two users that need Direct to VM (DVM), this may be a workaround.  For other than desk phone users, you may want to consider Zoom Team Chat.

To test this, I set up two call queues, DVM1CQ and DVM2CQ.   Please see attached screen prints.

DVM1CQ

CQ Extension 96709

User extension 6709

DVM2CQ

CQ Extension 96766

User extension 6766

For my example, extension 96709 is assigned to DVM1CQ and extension 96766 to DVM2CQ.  To make it easy for one user to DVM the other user, I standardized the DVM1CQ and DVM2CQ extensions by assigning 9 plus the user’s extension.

I set Business Hours for Sun 9 am to 6 pm so that calls during normal business hours such as Mon to Fri 9 am to 5 pm will be treated as calls coming in during closed hours and will Overflow.  For DVM1CQ, I set the Closed Hours Overflow to Route to Voicemail extension 6709 and for DVM2CQ to Route to Voicemail for extension 6766.  

When a user calls DVM1CQ (extension 96709) during normal business hours, the call will overflow and be routed directly to voicemail for 6709 and likewise calls to DVM2CQ (extension 96766) will be routed directly to voicemail for 6766.  When the users receive a voicemail, they get the normal indication that a voicemail has come in (blinking light on their desk phone).  

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot