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Kirsto
Newcomer
February 22, 2023
Solved

Zoom image glitchy

  • February 22, 2023
  • 3 replies
  • 2 views

my video image keeps going glitchy. I've tried so many different things to resolve this: uninstalled and reinstalled zoom; changed computers; changed video cameras; moved to ethernet direct rather than via wifi; turned off all bluetooth hardware (keyboard, mouse, phone, etc.) while on zoom - this one seems to work the best and when i want to use the bluetooth keyboard again then the video signal goes wonky again. I've included a screen shot. I've reached out to my internet provider and because Zoom is the only program affected it seems this may be where I can find a solution to the problem. Any ideas? 

      Best answer by CarlaVendetta

      Did you try disabling "video de-noise"? It's one of the Advanced settings. You might have to click a link in your settings/preferences that says Advanced. Supposedly version 5.13.5 fixed this issue (something affecting computers with less powerful CPUs?). But some people still seem to have the issue.

      3 replies

      C
      Newcomer
      CarlaVendettaAnswer
      Newcomer
      February 23, 2023

      Did you try disabling "video de-noise"? It's one of the Advanced settings. You might have to click a link in your settings/preferences that says Advanced. Supposedly version 5.13.5 fixed this issue (something affecting computers with less powerful CPUs?). But some people still seem to have the issue.

        C
        Newcomer
        CarlaVendetta
        Newcomer
        February 23, 2023

         

        Just in case you left out this step:  it is critical that you do the full uninstall, then reboot. Only after rebootting do a new install of Zoom.

          D
          Newcomer
          Danielcarter127
          Newcomer
          September 20, 2025

          Hi, It sounds like Bluetooth interference might be affecting your video. Try using a different USB port for your camera, updating your drivers, and disabling hardware acceleration in Zoom (under Video > Advanced). Using a USB Bluetooth dongle instead of built-in Bluetooth might also help. Hope this helps!

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