I cant call from Germany US

Forum|Forum|5 months ago
August 21, 2025
2 replies
0 views

Hi, i got Zoom Workplace Pro Plus and Zoom Phone Calls - USA and Canada Unlimited.

But i live in Germany so needed to select a German number. Now i can´t call to US or Canada. What should it do?

Kind Regards

Call handling and routing

Best answer by Eliot

hi @Meeting777

go to Zoom portal > admin > account management > billing. check to see what current plans you have.

because you needed a German telephone number, you may have been assigned a plan other than us/canada unlimited, i.e. maybe global select. if this is the case you want to consider an add-on international calling for usd 10.00 to cover us/canada. you may want to talk to Zoom sales.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

E

EliotAnswer

Community Super Champion | Partner

hi @Meeting777

go to Zoom portal > admin > account management > billing. check to see what current plans you have.

because you needed a German telephone number, you may have been assigned a plan other than us/canada unlimited, i.e. maybe global select. if this is the case you want to consider an add-on international calling for usd 10.00 to cover us/canada. you may want to talk to Zoom sales.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

MGSR

Community Manager

Hi @Meeting777! I wanted to let you know that I’ve marked @Eliot's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.

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