Solved
Call history is missing few calls.
Enduser is a part of call queue and some of the calls are missing in the history., Where as in the logs I can see all the calls , but few are missing in Zoom workplace app history.
EliotAnswer
Community Super Champion | Partner
September 24, 2025
hi @divya_divz
please try using enhanced call history.
Accessing enhanced call history in Zoom Phone
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0081401
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thanks, eliot