Refund Request - Unused Subscription | Community
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Tatyana Kamyshova
Newcomer
February 13, 2026
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Refund Request - Unused Subscription

  • February 13, 2026
  • 1 reply
  • 40 views

Hello,

I was charged for my monthly subscription today less than one hour ago.

I have not used the service at all.

I cancelled the subscription immediately after the charge.

I kindly request a refund as a one-time exception.

Thank you.

    This topic has been closed for replies.
    Best answer by Bri

    Hi ​@Tatyana Kamyshova and thank you for reaching out . Unexpected charges or auto-renewals can be frustrating. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please use the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional information, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    Bri
    Community Manager
    BriAnswer
    Community Manager
    February 13, 2026

    Hi ​@Tatyana Kamyshova and thank you for reaching out . Unexpected charges or auto-renewals can be frustrating. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please use the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional information, you can also review our article on canceling subscriptions and unexpected charges.

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