Breakout rooms not available in Zoom meetings when I am the host
I schedule meetings through Zoom Pro regularly. For about two to three months now, I have not had breakout rooms available in my Zoom app (using Windows 11).
I've tried contacting the support team who confirmed that everything in my account was set up correctly, but couldn't help me with the missing breakout rooms.
Unfortunately, I cannot upload images as of yet.
Things I have tried so far (all with the desired effect):
- go through all the settings in my profile for breakout rooms, checked several times whether breakout rooms were available (and Zoom support has confirmed that it is set-up correctly in my account)
- uninstalling and reinstalling Zoom to make sure I have the latest version available
- tried hosting meetings both on Windows and iOS
- tried making another person to the host in my meeting, but he did not have breakout rooms available then either
- tried starting meetings directly from the app (instead of via link)
Nothing. The only thing that has worked was using another account for a school. When I use this account (basic), I do have breakout rooms available – using the same app and system as with my regular Pro account.
So I assume it's something account specific, not related to my operating system.
Any ideas and hints are highly appreciated. Thanks!