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Fritz Solms
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February 10, 2026
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Refund for accidental renewal

  • February 10, 2026
  • 1 reply
  • 14 views

I have not been using Zoom meetings for some time and on 6 February my plan was inadvertently renewed. I have since cancelled the plan but would like to request a refund as I am not using Zoom meetings currently. My account name is Fritz Solms. Kind regards. Fritz

      This topic has been closed for replies.
      Best answer by MGSR

      Hello ​@Fritz Solms,

       

      Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
      For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

      For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

      For additional context, you can also review our article on canceling subscriptions and unexpected charges.

      1 reply

      MGSR
      Community Manager
      MGSRAnswer
      Community Manager
      February 10, 2026

      Hello ​@Fritz Solms,

       

      Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
      For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

      For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

      For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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