Solved

My video has been configured to mirror. And I can see the mirroring while the meeting is ongoing. But once it ends and the recording is downloaded, the recorded file doesn't have mirroring. I have a Macbook Air M3. Is there a solution to this?

I have the desktop app, version 6.5.7 installed on my Mac (M1 running Sequoia 15.5) and have a Focusrite 4i4 Audio Interface connected to it. When I go to test my speakers, I hear audio over the speakers connected to my Audio Interface. However, when I go to test my microphone, no signal is detected. I've tried selecting my interface, the mic in my monitor, using the mics on my two iPhones, nothing works. If I log into Zoom using my browser, and select my audio interface, the mic is detected as are all the mics on my system.You would think that this is a simple permissions issue, except that I've granted the Zoom app the necessary permissions to use the microphones. I've tried uninstalling the app and re-installing, doing a complete reboot but nothing I try lets the mics work through the app. Anyone experienced this or know what the issue might be?

Hi. My preferred pronouns have changed and I am unable to edit them. When I look at my profile in the app I can see my pronouns listed but when I click to change them nothing happens. I am able to edit my screen name so the app is otherwise working. I have checked and I'm definitely on the latest version of the software. I can unshare them, but I don't *want* to unshare them, I want them to be there but correct 😞  On android phone but I've also tried on my laptop. No error messages, just, nothing happens.  Hope someone can help! 

Previously when scheduling a meeting, there were fields to enter the time of the meeting, ie, 7pm to 9pm.  Within the past month when scheduling a meeting, there are no fields to enter the specific meeting time.  The invite template just shows the date fields.  Is there something I'm missing or has the invite window changed?   Thanks

Hi all,I'm wondering if it is possible to record each participant's camera as a seperate video and audio file, as well as recording the group screen as a sperate video file too?  Or can you only get the multi screen recording?Thanks in advance for your help!

How can I assign the sub user admin with less privilege and a can handle a group, not entire?Here am looking for an admin access to control a specific access on creating/modifying/managing users. This sub admins don't want to see other users, zoom rooms, BYOC configurations, account profile details etc

Bonjour,Nous sommes une association à but non lucrative, nous avons donc suivi les différentes étapes afin de bénéficier du bon de réduction de 50% pour les organisation non-profit, le 18 Juin 2025 Zoom nous informes par courriel que notre demande a été approuvé. Depuis, nous n'avons jamais reçu le numéro du bon de réduction de Zoom, et ne pouvons donc pas bénéficier de cette remise.Comment faire pour récupérer le numéro du bon de réduction qui nous a été octroyé  par Zoom ?Merci de votre retour.Cordialement.

I have had a workplace pro account for several years as I am a counsellor and need one hour sessions with my clients. My laptop was recently corrupted with a virus so I had to use my husband's laptop and signed into Zoom using my sign in details.  It didn't recognise that I had a workplace pro account,  only gave me a basic free account.  My laptop is now back and repaired.  I have downloaded the Zoom app again,  signed in and again only recognised me as a basic free account! My subscription runs out today and Zoom US are trying to take out the money for this year. I am not happy about this as I cannot get my account up and running again yet will be paying for something I don't have. The Zoom support through the portal is complicated and rubbish as the virtual assistants do not understand your problem and the FAQs don't have my exact problem. I tried calling  Zoom but as my account is only recognised as basic free, I am not entitled to support from a human

I'm on an annual subscription to Zoom, and I'm going to use the webinar only for 1 month and cancel it after paying monthly for the webinar only, is it possible?The unsubscribe button on Zoom doesn't work and I asked to contact Zoom, but they said no. Does anyone know why?

I used the Zoom Outlook Plugin to schedule a meeting. Before the meeting took place, I moved the meeting time till later that day. Once I hit the Send Update button, this message popped up "The event description will be replaced with the Zoom default invitation" (see attached screenshot). So, now the meeting no longer has the agenda text (event description) that I had originally included (so that attendees would know what the meeting was about).   Any ideas on why this happens and more importantly how to prevent it in the future?   FYI, this happened to me with a previous rescheduled meeting too and I've been searching around for this Plugin message without success.

since i got a new lap top when ever i share screen & record, it records black boxes over my slides (like the shaddow of any notification boxes or the box that my face is in. they dont go away. how can i fix this. ive tried the support chat of the auto ai response which says try video rendering changes in settings but nothing seems to make a difference

Hi using AI companion for the first time and have issues/questions. I had a meeting and turned on the AI companion. It was working but I wasn't going to ask it questions (such as action items and lists that were made during the meeting) until after the meeting was over. So when the meeting ended I clicked end and then I thought oh wait what about the companion did I just lose everything? I received an email with a meeting summary which was great. But I still had questions and wanted to refer to a transcript. So I logged into Zoom in my browser and found a section called "AI Companion". I clicked it, and on the particular meeting I was interested in, and it brought me to the meeting summary. No other options such as transcript, or the ability to ask the AI companion questions. Am I missing something, or is there no way for me to access this now that the meeting is over? Thanks in advance for any help someone can provide!

I received an invite and the email says I have to "view invitation in 10 days". Just wanted to confirm, is this link malicious? https://zooommeetiing.com.es/

Hey everyone, I’m trying to capture Zoom’s post-quantum TLS traffic with Wireshark, but so far I haven’t had success. Setup:Windows computer hosting the meeting (E2EE enabled).Another Windows device acting as an access point (via hotspot).Pixel 8 running the latest Android version, connected to that access point.Wireshark is capturing traffic on the access point’s interface. What I tried:Started a meeting on the Windows host.Joined the same meeting with the Pixel 8 through the access point.Captured all traffic and checked the TLS ClientHello/ServerHello messages.Result:All Zoom TLS traffic appears to be non-PQC.However, the in-meeting green shield does show “Post-Quantum End-to-End Encryption.”Additional info:Both desktop and Android Zoom apps are up to date (Desktop version - 6.6.0, Android version - 6.5.12.33008).Tried both when host and client are on the same access point and when they’re not. Am I missing something in how PQC is negotiated, or is there another w

I have an older laptop with Windows 10 (which for some reason can't be upgraded to Windows 11).  I take voice lessons via Zoom and lately my teacher can't hear my high notes.  I tested them under my Zoom settings and sure enough, nothing after certain pitches, so it's definitely a clipping problem.  First, what can I do?  And secondly, if it is solveable, could I get specific steps to solve the problem?  Thanks in advance!

Hi, I have a 3 month old ASUS 15 OLED X1505ZA laptop. Good Spec. No problems with speakers when using Youtube. But the laptop speakers or any other speakers simply won't work with Zoom. Doing Test Speaker doesn't work, it maybe plays for 0.5 second before cutting out or may play but incredibly quiet. I have checked volume levels. I even went to see if some new drivers would work for audio components, makes no difference.I work in tech so am not computer illiterate, but I am baffled by this.Any ideas? Thanks.I've tried the following suggestions but with no luck.Update drivers: Go to Device Manager → Sound, video and game controllers → Right-click your audio device → Update driver.Check Zoom audio settings: In Zoom, go to Settings → Audio → Speaker/Microphone, and test each device. Disable “Automatically adjust microphone volume.”Set default audio device: Right-click the speaker icon → Sound settings → Output/Input, and set your main device as default.Disable audio enhancements: Right-cl

Enduser is a part of call queue and some of the calls are missing in the history., Where as in the logs I can see all the calls , but few are missing in Zoom workplace app history. 

I have paid for the Events subscription & connected my business and PAYPAL and it is still NOT coming up with the option to set up for a PAID TICKET in registration - any advice ? 

This is more of a statement as I've been told by support that this is the way the system is designed. From the desktop app, there should be a way to monitor presence for a common area or a user, regardless if they are logged in via the desktop app or not. For instance, if a user is not logged into the app, but has a desk phone assigned to their user account, the app should still show that user as available if they are not on a call, instead of "offline" - it makes it difficult for sites that have employees that are used to a traditional phone system/dont have the need for the desktop app to still be monitored via presence.  We have receptionists that handle incoming calls, and then those calls are transferred to other different users within other departments, but the receptionists aren't able to see their status unless they are logged into the desktop app. Seems like a major issue, as this was a feature on our legacy system we migrated from. 

Hello, I have an issue during Zoom meetings. Whenever someone shares their screen and there's music playing (along with a singer), I can only hear the singer's voice but not the background music.I have already enabled "Original Sound" and tried various methods, including uninstalling and reinstalling Zoom. I also tried turning off the "Original Sound for Musicians" option, but the issue still persists.I would appreciate any help or solutions you can provide for this issue.

Hi, We organise online seminars where videos are being shared on screen and reviewed and commented by a professional . We have a ZoomWorkplace Pro Monthly plan and with a few members this works but as soon as the group is a little bit bigger the videos start lagging.  I am the host and I have excellent internet connection, the videos are stored locally (so not internet based) and I see the videos perfectly on my screen. However for many participants they are lagging behind which destroys the whole purpose of the seminar. One participant changed from a PC to an iPad and it worked better.  Has anyone experienced this before? How can we solve it? Our next seminar is in a few weeks and I am wondering if we need to look for another provider.  Thank you!       

Hi,Does anyone know how to return a participant to their breakout room after they loose connection and have to rejoin the meeting? When I try to do it, the room they were in is not available as an option so I have to move them into a different room first and then move them back into their previous room. Surely there is an easier way of doing this.Thanks,Anna

In today’s fast-paced hybrid workplace, videos have become one of the most powerful ways to share knowledge, onboard new team members, and connect across distances. But with hundreds of recordings, training clips, and shared sessions piling up, finding the right video at the right time can feel overwhelming.   Introducing Zoom Video Management, This is a centralized platform designed for creating, organizing, and managing video content within an organization. It allows users to efficiently search and view videos, playlists, and channels, as well as track video analytics. The platform supports features such as channel creation, video uploads, and collaboration management. To use Zoom Video Management, users need a Pro, Business, Enterprise, or Legacy Education account, along with the Zoom Video Management add-on. This platform is accessible via the Zoom desktop app or the web portal.   Zoom Video Management     Think of it as your team’s video library—always a

Zoom Audio not working on Windows 10 I have tried every tutorial/guide on the internet and nothing is working! Please HelpNo audio from zoom while on earphones. I cannot hear others' audio or speak while plugged in my earphone.- I am unmuted- My earphones work when using other software and websites but just not zoom(e.g. skype, youtube, etc)Things I have tried:- Changed the input and output audio settings in zoom to 1) the same as system and 2) to my earphones- Tried the "test speaker and microphone" and failed in every test- Used different earphones to plug into the earphone jack -> same result, no audio output or input (My Bluetooth wireless buds works on zoom without audio issue but not wired earphones )- Make sure system > advanced sound options > zoom meetings are turned up to 100- Allowed microphone access in Windows' Privacy Setting- Uninstalled zoom (and removed all of the leftover files), restart my laptop and reinstall zoom for 3 times - Edit: I updated, uninsta

I'm using Zoom version 5.7.5 (939), on laptop with AMD Ryzen 3 4300U chipset.Everytime I share audio from my laptop, both audio sharing only or from presentation, participants will hear cracked sound (buzzy noise). The shared audio sound quality is very bad.I did uninstall, restart, then reinstall, yet the problem is still persist.I also have the problem of participants VDO may freeze from time to time as well.I never have these problems on the previous update.How should I fix these problem?Thank you in advance for your supports 🙂