Solved

For the life of me, I can't seem to get the right image size for a Zoom background. From what I've read, the recommended pixel size is 1920X1080. My photo app says the image I'm uploading for a background is 1920x1080, but when I set it for my background, I end up with black bars on the right & left sizes which the help files says indicates "wrong size". Any suggestions welcome. I've uploaded the desired background photo in png format (have tried JPG too which behaves the same way) and also a screen grab of what the background looks like with it's black bars. Any/all suggestions appreciated. Platform I'm on is a windows 10 PC, no green screen if that makes any difference. I've got the most recent Zoom client version, too.

Hi there, I'm on the latest version of Zoom. I am using my company's Zoom subscription as an employee. I am looking to annotate a customer's screen when they share their screen, but the green pencil annotate tool is not appearing anywhere.Steps already taken:1. Enabled Annotation in the Settings2. I made sure that any user can annotate (not just the host)3. I tested this on myself Can someone help with this? Thank you! 

Whenever I start a new meeting the meeting ID and passcode change. How can I obtain only one meeting ID and one passcode?

How do I get the phone icon to appear? 

Greetings.   I'm new to Zoom, switching from other platforms because so many users are most familiar and comfortable with Zoom.   I signed up for a new account, which worked as expected, and then attempted to upgrade to a "Pro" account, which I need to make the service useful to me.  However the payment process hangs when I submit my credit/debit card information, stuck on "Please Wait" forever.   I've checked with my bank.  They see the authorization inquiry and confirm that the transaction is authorized, but the Zoom app never completes it.   I've used multiple browsers and made sure that no blockers or add-ons that could interfere are active.   None of the online help options are meaningfully related, the chatbot is totally useless and Zoom apparently won't provide other help options except to paid accounts.  And I can't have a paid account if Zoom won't take my money.   Any guidance or suggestions will be appreciated.   Thanks. &nbs

I have just installed Ubuntu 22.04 on my PC, I previously used Ubuntu 20.04. Since the OS upgrade, and reinstallation of the Zoom client, I can no longer use Virtual Background. If I go to Settings and select Virtual Background I can see the images available (including some of my own that I added. Then nothing until the "I have a green screen" checkbox. This is actually new behaviour as earlier this morning it showed the colour of the green screen, although it wasn't green and clicking on the colour did nothing, i.e. I was not shown any colours to select. Confusingly, if I select an image, I see that image as my background while in the Virtual Background menu option. However, when I go to the Video option, all I see as my background is my green screen. Returning to the Virtual Background option also only shows the green screen, not the background image I selected. This used to work perfectly and the only difference is the new version of Ubuntu - and possibly a later

Hello. I work for a corporation. Every time it installs a Zoom update, I need to change two things...1. I need to change the display to HD Quality and 2. Dual Monitors needs to be turned on. Today, after installing a new version, i turned on the HD Quality but the "dual monitors" is no longer in the same place (Settings, General). Was it moved? When I do a search for "dual monitors" in Settings, it does not show where to turn it on.  I use Zoom daily and need it to work with both my monitors.  Thanks, Ken 

Greetings fellows Zoomies!Not sure if this has been discussed before but the AI Companion Smart recordings are a game changer for staff tasked with creating minutes from meetings as well as students and faculty conducting research interviews on Zoom.  The Smart recording content, however, is not one of the components that can be downloaded from the cloud recording like the video and the transcript.  Is Zoom going to add that functionality?Thanks,Ken

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Hi Zoom Support & Service,I immediately need to integrate zoom scheduler (calendar, appointments, meetings, etc.) onto my Apple Calendar.FYI - I do not use google, microsoft, or other products. Only with Apple!Thank you for your prompt reply with tips how to work well with Apple Calendar!Nice greetings,JUE6

How can the auto-framing feature be turned off on the Android app?  It tracks one's face around the screen to keep it centered. It turns off when I use a background image, but not without one. I would like it off at all times.I have the latest version of Zoom (6.5.12.33008) running on the latest software of the OnePlus Pad tablet (Android 15). 

I had a few possible audios recorded and they seemed to be ok. And then I tried the default. Nope. I'll use one of my own.So I deleted the existing audios I'd done -- nothing at all showing on that screen. And then I recorded a new one. It plays back just fine there on the Settings page. And it's the ONLY recording showing on that page that shows the audios you've recorded.But when I call the phone number, the OLD and deleted audio keeps playing. And worse, immediately after the deleted one plays, the default (and very loud) "We are sorry ..." message plays, too.How on earth can I fix this? Thanks for any help. 

We were running Zoom Video meetings and a few of our participants would use the Zoom Dial in number to access via phone because they did not have access to video.  When they would dial in they would be asked for 1) Zoom Meeting ID# 2) Participant ID 3) the meeting passcode.  This feature worked seamlessly for our phone participants for over a year. Recently this all came to an end. Now when they dial in they enter the meeting ID (Which has not changed) and receive this message..."This Meeting Does Not Allow Phone Dial In" and then the line disconnects. Nothing has changed on the admin side. All settings have been the same for over a year. Any suggestions on what may have changed to cause this?

Hi, I have a problem with a share screen during a meeting. I use three monitors for my desktop PC, and when I want to share screen and try to choose screen 2 or 3, it does not appear. Also, I try to go to the advance for screen portion. It is not there. There are no options for that. Previously, I used to have them; I am trying to understand why these options are now missing under the share screen.  I tried to search under Zoom Help and couldn't find information to resolve this problem. I uninstalled, restarted my computer, and closed and opened zoom, but nothing changed.  I resort to this now with the community for Help!  Appreciate it if someone familiar with this problem could provide some guidance! Thank you  Best regards,Fareez

I have several charges on my purchasing card that I have been trying to have removed and Zoom will not remove them. I work for an enormous college hospital system with a corporate Zoom account. I am one of literally thousands of lower-level employees, I do not pay for the hospital systems Zoom account. I have been ill served by their "Tier II" department. Who has claimed that the charges are from an increase in Zoom Room Licenses and monthly cloud services. MY COPRORATE CREDIT CARD WAS NEVER REGISTERED WITH ZOOM! I cannot believe that I am still fighting with them to remove the charges! Has this happened to anyone else?  Hi - Thank you for contacting Zoom Billing. I am showing the charges are for an increase in Zoom Room licenses from 45 to 55 and Monthly Cloud services. I will transfer you to our Renewals team who can assist you with cancelling the services if needed.Best,FernandoBIL0601858 / GR0144620 

When setting up a meeting, you can enter attendees however whenever I paste a list of emails, it is seen as invalid. I tried to separate them with commas, but it still is not working. I do not want to enter them individually, any ideas?  

Hi, I wanted to ask the community about Translated Captions. Our company works with a global audience and we have an Enterprise account. I can't figure out why the Translated Captions option is not in our portal. The first picture is what we see and the second picture is what we want to see (with the option to enable the feature) . If anyone can assist that would be great. Thanks.           

This isn't exactly Zoom related but I'm having an issue getting my Cisco 8865 to connect to WIFI. Any idea what the issue could be? Thanks!

I've searched everywhere for a solution and nothing has worked.  My time zone and time are correct, a ringtone is set, I'm showing as available, yet still I'm missing calls. I have my headphones on so that's where I'd prefer calls to ring but even external speakers would be okay.

Using external webcams on iPadOS17 is now supported. It works for Facetime. But I have not been able to get an external webcam working on my iPad for Zoom calls, despite having updated my iPad to iPadOS17. Are there settings to make this work, or perhaps use of external webcams on an iPad is not yet supported by Zoom? 

I use multiple Virtual Backgrounds and frequently need to change them in the middle of a meeting (I use the background to illustrate points in class). I am currently going into Settings/Video and manually changing the background. But I have so many, I often can't find the one I want. How can I put them in order? I want students to see me and the slide at the same time.

After attempting to start a meeting I log in, enter the site then it starts rebooting and then freezes my camera and external mouse.  I bought a new mouse thinking that the mouse I had wasn't linking up with my system. Problem still occurs.

i purchase zoom pro for 1 month and it was finished and cant access my previous recording, cant repurchase againany way to access my previous record, it is so expensive to pay 17 dollar to just access cloud for 2 days

I am from India and was successfully using a Zoom monthly paid account. However, my credit card expired, and I got a new one. When I tried to restart my monthly paid subscription with the new card, it showed the message: “The payment currency option is not available for your country.”I also tried using several of my international credit cards that work for making payments in USD on other apps and platforms, but not on Zoom. How can I resolve this issue?

I would like past meetings summarized.  Is there a way to run it through Zoom's AI system?  I still have the recordings.  Thank you