Inquiry Regarding Possible Refund for Zoom Subscription Charged on February 5, 2026 | Community
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Jiwon Kim
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February 10, 2026
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Inquiry Regarding Possible Refund for Zoom Subscription Charged on February 5, 2026

  • February 10, 2026
  • 1 reply
  • 12 views

Hello,

I am writing to inquire about the possibility of a refund for my Zoom subscription.

My subscription payment was processed on February 5, 2026, but I have not used the service since the charge was made. I was not aware that the subscription would renew at that time, and I noticed the payment only afterward.

I understand that, according to Zoom’s Terms of Service, charges are generally non-refundable once processed. However, since the subscription has not been used at all, I wanted to kindly ask whether an exception or any possible refund option might be available in this case.

Thank you very much for your time and support. I would appreciate any guidance you can provide.

Best regards,
Jiwon Kim

    This topic has been closed for replies.
    Best answer by MGSR

    Hello ​@Jiwon Kim,
     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    February 10, 2026

    Hello ​@Jiwon Kim,
     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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