HI,
MY ZOOM SUBSCRIPTION WAS AUTOMATICALLY RENEWED TODAY, AND I WAS CHARGED UNINTENTIONALLY.
I NO LONGER NEED THE SERVICE, AND I CANCELED THE SUBSCRIPTION IMMEDIATELY AFTER NOTICING THE CHARGE.
SINCE THE RENEWAL HAPPENED TODAY AND I HAVE NOT USED THE SERVICE AT ALL, CAN I REQUEST THE REFUND?
Hello
Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.
For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.
For additional context, you can also review our article on canceling subscriptions and unexpected charges.
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