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강헤연_SLI
Newcomer
April 23, 2026
Solved

Refund after canceling automatic card payment

I had intended to use the monthly payment plan but no longer need it, so I canceled it. Please process the cancellation of the card payment.

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    aluyun
    aluyunAnswer
    Community Manager
    April 23, 2026

    Hello there,

    Thanks for reaching out. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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    1 reply

    aluyun
    Community Manager
    aluyunAnswer
    Community Manager
    April 23, 2026

    Hello there,

    Thanks for reaching out. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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