"No Report is Available" when trying to obtain logs from recent meetings

Hello Community,

One of our enterprise premier users has encountered an issue with generating Zoom logs for their two recent meetings that took place on April 14th. In the provided Screenshot, the user has two meetings. But she cannot generate reports using the icons on the right side. I as an administration have tried to generate the reports for her as well, but the Report icon is greyed out for these and all other meetings for our tenet.

Please can I have assistance with troubleshooting this issue?

Sincerely,
Terrence Narayan

BCNU IT Support Technician