Hi Terrence,
Thank you for reaching out and for the detailed screenshot — that's very helpful.
The greyed-out report icon showing "No report is available" across all meetings for your tenant typically points to one of the following:
1. Cloud Recording or Report Generation Not Enabled at Account Level Meeting reports (participant details, polling data, etc.) require that the "Usage Reports" feature is fully enabled for your account. As an Enterprise Premier customer, this should be available, but it's worth confirming under Admin → Account Management → Account Settings that reporting permissions haven't been inadvertently changed.
2. Data Processing Delay Zoom's reporting data can sometimes take up to 24–48 hours to become available after a meeting ends. However, since the meetings were on April 14th and you're well past that window, this is less likely the cause — unless there's a backend processing issue on Zoom's side.
3. Tenant-Wide Issue (Most Likely) Since you mentioned the report icon is greyed out for all meetings across your entire tenant — not just these two — this strongly suggests a backend or provisioning issue on Zoom's side rather than a settings problem. This is not something that can be resolved through the admin portal alone.
Recommended Next Steps:
- I'd recommend opening a support ticket directly with Zoom at support.zoom.us and referencing this issue — specifically that report generation is greyed out tenant-wide.
- Include the screenshot you shared here, the meeting IDs (991 5809 5034 and 954 4719 3315), and note that this affects all meetings, not just these two.
- Zoom's support team can check the backend provisioning for your tenant's reporting capabilities.
This is most likely a server-side issue that needs Zoom engineering to investigate for your specific tenant.
