Solved

I have my audio settings to use 'original audio'. I do music lessons, so need this for the zoom calls. When doing the calls, unfortunately it's still suppressing all volume when I play. Does anyone know any other settings that I need to adjust as it's literally impossible to use zoom if it's going to mute whatever I play for my student to demonstrate things.Any help would be awesome. Thanks. 

I feel like I am missing something. We just upgraded our account to Zoom One Business - as we have meetings/presentations for more than 100 people. Must admit price increase kind of surprised me - and I feel I am missing something. It says I can assign Licences - but I am not sure what benefits are of Licencies: can each one then plan and hold meetings; do they log in seperately to our account? - can Licencies hold meetings at the same time on the account? Somewhere, cannot recall where anymore, it indicates that a Licence holder gets/or has to set a password - but that option does not show up on my screen, so am confused. Hope someone can assist this #techchallenged user. Thank you

Hello, Context: Owners of the shared mailbox should be able to act as one entity.  For example, emails that originate from a shared mailbox represent the team versus the individual. A shared mailbox could belong to a team responsible for executing administrative tasks such as sending mass emails or scheduling meetings on large, complex projects. When one owner schedules a Zoom meeting from the shared mailbox account, other owners of that shared mailbox account should, in theory, be able to modify that Zoom meeting since they are part of the shared mailbox account. Issue: If person A (who is an owner of the shared mailbox) schedules a meeting via the shared mailbox, then person B (or other team members who are also shared mailbox owners) from the shared mailbox should be able to make updates to that meeting. However, that does not seem to be the case. The issue arises when person A is out of the office and a request comes in from a workstream to update or cancel

Hi everyone,I am facing an issue with the screen displaying the person speaking where there are horizontal dotted lines in front of the image. When someone is sharing the screen (presentation, or other file) it is all normal. I have tested also connecting via browser and it works fine.I am using Zoom client 5.13.3 (11494) on windows 11

Hello! New to this forum. Does anyone have a recommendation of service that can set up SSO for our company? Thank you!

Good day, Trust that you are well. We would kindly like to enquire as to why any of out meeting recordings are unable to playback any audio? Please note that we are able to see video from the recorded meeting files however, no audio is present when playing the audio files. With that being said, is there perhaps anything in specific that needs to be done in order to be able to hear audio from the recordings?

I received a "Your Bill is Past Due" from the following email:-***********Can someone confirm if this is a registered email for zoom or is this SPAM ? I looked into my INvoice history and there is nothing pending.I would appreciate any info that can be provided. 

Hi,  If I want to make a colleague a co-host during a webinar, does this colleague need a webinar licence?  Thanks.  Josephine

I HAVE A PRO SUBSCRIPTION KAI I PAY 13,99 eUROS. IN ORDER TO GAIN THE DISCOUNT OF 40% HAVE I TO OPEN A NEW ACCOUNT???

Hey people! I've been using zoom since 2019, and I have been looking for something, but I'm not able to find a way. Me and my team always use the same 3 zoom links, depending on what we are doing. We have 3 different subscriptions (all paid)If I am meeting with a client, I (or any of my employee) will use link 1. If we are doing a training, we are using Link 2 (on account #2)If we are doing a conformity meeting, we are using Link 3 (on account #3) ** ALL THE LINKS ARE PERSONNAL MEETING ID ** Is there a way to have permanent Co-Host. For example, Account 2 is always the Host on Link # 2. But If I want to connect to the zoom link #3, is there a way I can put account #2 and # 1 and #4-5-6 (If I want) as automatic Co Host when they connect?Thank you

No text available

I host webinars daily and I had an incident that I need clarification. I had to remove a panelist from the meeting due to joining during an executive session. Once webinar went live then the panelist was needed. I wasn’t able to re-admit this person and they was told unable to join. I did went ahead and turned on the “enable participants to rejoin “ but that was during. I even provided panelist with a different panelist link and couldn’t attend. How should’ve this been handled?

Hello We are a Home Owners Association with approx 400 homes and several very active committees. We are trying to schedule committee meetings that can start without the host having to be there. While we want Board/Community meetings to be somewhat restricted, we would like Committee meetings to be more open.  No need for waiting room  etc. We have one license and wonder if we can schedule monthly meetings for about 10 committees without our host/admin person having to start all the meetings. We thought adding a user who would schedule Committee meetings would help but it seems like license restrictions are getting in the way. Any and all suggestions would be appreciated  Thank you 

existe alguna forma de tener el listado de los asistentes inscritos a una sesión?  esto me facilitaria mucho la tarea de emitir constancias por participación

We're considering the video greetings and video mail options but can't find information on our account' storage limits for these options. I see a table for voicemail, but not videomail. https://support.zoom.us/hc/en-us/articles/360060661511-Cloud-recording-storage-capacity can someone help me understand what the limits are, and if there are limits less than unlimited, how many videomails in a Gb, etc., to get a sense of how often we'd have to clear space. thanks,Chris 

Address: 1234 ANYSTREETSUITE 100 STREET NUMBER ?STREET NAME?

The 5.8.3 release provides two-way chat with the waiting room folks. How can I enable it?

I want to cancel my subscription, but I can't find the cancel subs button in the billing page.  How can I cancel my subscription?

I would like to know that if I plan to purchase a business license for Zoom, will I get a business desktop client?What I meant here with the business plan, does the client application have better UI and user experience?  better image quality? better customize configuration?  when compared with the free plan. Best regardsSteven Lien

Hi there, I want to confirm the maximum capacity for attendees in a meeting? I'm hosting an online masterclass tomorrow with 80 registered and wanted to make sure they'll all be allowed in?

Hi , I'm the host of the meeting and want to make permanent breakout rooms rather than enabling them every single day . Can anyone help me by letting me know how is that possible to male permanent breakout rooms for once and all ? 

I am getting these errors: Call ConnectedBlocked Outside of allowed calling locationsCall ConnectedMissed Outside of allowed calling locations

I can't log in to my normal e-mail adress and I don't know why. I changed now in the settings to another mail adress but I have to submit in my old account, what doesn't work. What Can I do?

One of my users is experiencing an issue where his screen share appears faded or washed out to the other people on the meeting.  The color will flicker to the proper levels occasionally, but most of the time it looks faded.  Everything appears normal to the user who is having this issue though.  This issue only occurs in Zoom and not Slack huddles or Google Hangouts.  The user is on a MacBook Air M1(2020) running macOS 12.6.2 and Zoom v 5.13.11 and isn't using an external monitor or anything. This has been happening across multiple Zoom versions though.  We have tried the following steps to resolve:1. Shut down and restart the computer.2. Uninstall and reinstall Zoom3. Upgrade Zoom to the latest version4. Disable Hardware Acceleration under Preferences > Screen Share > Advanced. Reinstalling Zoom seems to help for a short time, but the issue starts again within a couple hours. Does anyone else know what else we can try to resolve this issue?

Alguien sabe cómo recuperar un zoom meeting hecho con iphone 13 que tenía el rec encendido todo el rato?