Solved

I have forgotten my password.   When I go to "Forget" I don't receive an email.   Can you please help?   Mary

I have a MAC Book Pro version 12.2.1, processor 2.7 GHz dual-core intel core i5, memory 8 GB 1867 MHz DDR3. I have the latest edition of windows installed because I prefer their products.  I have a job interview and the potential employer / interviewer sent me their Zoom link. Here is my question: I want to download a professional virtual background for this interview. If I am using their zoom link can I still use the virtual background? I was thinking of even using a blurred background. Is this possible if I am using their zoom link? If I can use my virtual background how can I successfully achieve this? I am somewhat challenged in this area.  Thanks.  

Zoom Virtual Background is not loading on my Samsung android phone

Has anyone tried to create a virtual background that allows for a mostly transparent background while having something like a logo static in the upper-right on the screen behind the user? I see the functionality of this is Video Filters with frames and various other images in combination with a user's actual background, but I do not see a way to add custom video filters. I tried uploading a 1080x1920 transparent PNG with logo into the Virtual Backgrounds, and I just got a black screen. Thanks! 

   

Hello - has anyone had this issue? I'm wondering if it's because my Zoom login is via Facebook.I registered for an Event that took place yesterday. I received an email from the host saying the recordings were available. When I tried to access the recordings, Zoom showed, No Recordings Available. I tried a different browser but ran into the same issue. I reached out to the host who shared a link. He then wanted me to click on Previous Events then Lobby. But my account is showing no Previous Events even though I had registered for the event. 

Coucld you please tell me how to purchase Zoom events on a monthly basis and not on a yearly bsis as I am

Hello everyone, I tried to install Zoom on a MacBook Pro but when I install it, it shows a fail message, it says the installation program failed and I don't have any error code or something like that and I really need Zoom on my Mac, does anyone have a solution please ? Indeed, I double click on the package, it opens the installer, then I click on Continue, then on Install, it asks for password or to use Touch ID, then I put my finger on the button, it configurates the installation and then it says that installation has failed, so what should I do ?Thanks everybody!

I dont have a phone number but i have 2 numbers for my employees. My question is how to set up voice mail for the user phone number. for ex by default i got an extension 800 (  owner) and when i go to phone settings under my extension is that like a generic voice mail for all the phone numbers or is there a separate voice mail for each user? 

Hi. I have invitation to ZOOM meeting which is expected 1.5 hour long. I have ZOOM Basic plan (40 minutes limitation). I do not organize this meeting, I'm attenter. Can I stay on meeting all 1.5 hour or is it necesary to purchase ZOOM Pro plan? It is one time action for me I'm not using ZOOM for other meetings.

We have a Zoom meeting that most folks connect to via smartphone or computer. However, occasionally people need to dial in, bypassing the Internet. This means that the passcode has to be numeric. Upon testing, it seems that merely choosing the digits that correspond to the web meeting passcode does not work. There are two possiblities I see: either the web meeting passcode must be changed to numeric or else there is a separate numeric passcode. How can I set a numeric passcode for dialing in, bypassing the Internet?

I upgraded my iphone to IOS 16.4.1.  Now, I can no longer use one touch dialing from my phone for Zoom calls.  It dials in and then says "goodbye."  Anyone have a solution?  Thanks.

I have seen other's that have had this exact scenario but no longer have access to old email but when i go to update it , zoom always wants to send confirmation to old email. Well if I do not have access how am i suppose to confirm. Please help me get this taken care of . I also pay monthly for a zoom account and yet I have no support that is just wrong!

How do I create multiple breakout rooms for only some people and have a group stay behind with the host in the main room? 

Can I test that my zoom is working properly before a meeting starts?  

I have a few rooms where all I need is an internal "extension to extension" option... does this exist? What is the cost? When I try to add a physical phone to a basic user I'm told that I need a license... I dont need any advanced features and dont want any out of office calling... Any help or guidance would be greatly appreciated! 

Hi,I am a premium user and I am wondering why there is no premium support. There is no phone number for german (or at least european) support wheter a chat (international) support except a bot. Does anyone have informations about that? I think its not that professional to only find solutions through a community ask forum. Thank you in advance.

When hosting a meeting, I used to be able to activate captions then hide them just for me.  Now it seems that once I put them on, the attendees have the option to enable or disable them for themselves but I can't.  If I disable it, it turns it off for everyone.  Does anyone know if I can do this as I find it very distracting when presenting but know the benefit it can be for those who need it.  I can't believe Zoom would take away the option to do this so assume I am missing something.  Any help would be much appreciated.  

Dear All, My recorded zoom webinar layout has only a panelist view on the active speaker. Is it possible to edit or get a gallery view of the recording? thank you for the support. 

I don't know where to go and what to read to find out the following:1.  How can I set participants to NOT be on video and NOT be able to override this setting?2. As the moderator, I DO want to be able to display portions of an Excel sheet and a small image of myself.3. I want participants to be able to send and receive msgs from me as the moderator that are NOT visible to other particpants. Could someone be so kind as to point me in the right direction?Thanks a million! 

Hello, Is it possible to save one video file per participant as it's possible to do it for audio files?

I have set up a meeting with required registration. When an invitee clicks on the registration link the zoom registration page comes up - and they fill out the fields - but when they press REGISTER nothing happens. The page does not lead to confirmation and the registration is not recorded in the meetings page dashboard. They are using zoom web platform.  help?

I set up surveys for my Zoom Event both at the event level and at the session level, but I do not know where they actually show up when the session is over. Can anyone point me in the right direction?

We need to remove the total number of licenses on our account, but the management page doesn't allow me to edit the plan.

If I set "Notify when available" for one of my contacts, will they get a notification to let them know that I'm waiting for them?