Zoom client unresponsive

Forum|Forum|2 years ago
March 18, 2023
2 replies
12 views

After having worked fine for years, today my client malfunctioned. When I was joining a meeting, I could turn on the microphone and talk with others in the meeting. As soon as I clicked on the video icon to turn it on. the cursor turned into a spinning circle; the video did not turn on and I could not get any of the functions to respond. After ending the program a few times, with CTL/ALT/DEL and restarting, always with the same result, I uninstalled the program and installed a new one. The same malfunction resulted.

Best answer by CL4

Hi, Anissat.

I turned out that I just had to unplug my webcam and plug it back into the USB. Go figure. Thanks!

anissat

Community Champion | Customer

Hello @CL4 -

There are a few steps you can take:

Make sure your computer/device is up-to-date. Sometimes camera, microphone/audio, and other hardware components get device driver updates that aren't always run with your regular operating system updates.
Make sure Zoom app is up-to-date. (I see you uninstalled and reinstalled it, but you might need to do it one more time if you had updates from Step 1 above ▲ ).
Try changing audio devices in your Zoom toolbar. If you have multiple audio inputs (ex. a webcam with a microphone, but also a headset/ear buds with a mic, or onboard/internal laptop microphone), check to see if your other mic options work. (You can test this out using https://zoom.us/test at any time.)