Zoom crashes on startup

Forum|Forum|4 years ago
November 11, 2021
3 replies
25 views

Zoom has been crashing constantly for about a week or two now on my desktop computer. Every time Zoom opens, it crashes within a matter of seconds. I don't even have time to join a meeting or sign in; it simply crashes. I can't even check the Zoom settings. Anything I try to do, Zoom crashes. I get "Zoom quit unexpectedly" and I can send the report to Zoom, however it never gives me any indication why it crashed. The only thing I can do where it won't crash is check for updates.

I've uninstalled Zoom (a number of times) using the CleanZoom utility, rebooted, installed the latest version (5.8.3) of Zoom again (ensuring it was the x64 version), and it still crashes. I've even attempted to install a previous Zoom version (5.8.1) and it still crashes. I've applied any and all Win 10 updates.

I have Zoom installed on other laptops and they work fine.

Any suggestions? Any way to find out why it crashes, like seeing a report?

Best answer by kader

Hello, i had the same problem and i deactivated the PowerToys Video Conference which acted as my camera driver.

H

Happy_To_Help

Newcomer

I guess its either you installed the wrong version for your desktop or may be it's a storage problem.

Is your desktop updated to the latest update ? And your desktop is using which windows ?

M

mariomAuthor

Newcomer

I have the latest version of Zoom installed, downloaded from their website. Not a storage issue either as I have more than 50GB of storage available on my main SSD drive.

Desktop is running Win 10 with all updates applied.