Solved

Physiacal videos in the USA are made in the NTSC format, and in Europe in PAL. But with Zoom recordings, is a recording playable in both continents without adjustment or transfer etc? (Example, a recording of Zoom is made in Europe. Can it be sent to USA for playback with equal quality?)

Since the update I downloaded on 5/11/23, can't access Zoom at all on web. HTML code shows up after I log in along with a gigantic magnifying glass icon.  In zoom desktop app, can only access basics. If I click on profile or more settings, takes me to the web where I'm back to giant magnifying glass and HTML.  If anyone knows what is wrong, help is greatly appreciated.  I work on zoom all day and this is quite distressing. Thanks! 

When I sign in, Zoom greets me as a basic user. I purchased a license and expected to get more than a basic welcome. My payment was accepted. What more do I need to do?

Hi Zoom community!! I am having a problem with my Microsoft Array integrated microphone on my HP Envy laptop.  For some reason when I join a Zoom call, people who are participating on the call can not hear me.  I have exhausted all of the standard microphone configuration questions.  I am wondering if anyone in Zoom land possibly have experienced this same or similar issue and could provide some guidance?? I'd really appreciated it. Thanks. 

Good day !It was a surprise for me when I was charged again for one year subscription ending in April 2024, as I no longer use so often Zoom and also having faced frequent sound connection problem.  So I do not want Zoom th charge me again against my will when April 2024 comes.  So it means that I want to desactivate this damned automatic renewal.  I cant find a way to do it.Can someone tell me what is the procedure for making sure it does not happen ? 

So like the title states, I've got Zoom installed on my work laptop, but I keep my desktop as icon-free as possible.  Every time I delete the Zoom icon however, it's inevitably back on my desktop within a day or two.I've tried everything I can think of.  There's no setting within Zoom I can find to stop auto updates, Zoom isn't a startup app, it's not an icon on the Public or Default desktops, and my laptop isn't being affected by any GPO that would cause icons to reappear.It's not the most critical issue because I can just delete the icon again, but it is incredibly frustrating seeing it again when I login the day after deleting it..Any help would be appreciated, thanks!

I have a problem paying my bill. I've written requests to customer support since last Thursday. No one is getting back to me. Calling the US number will be expensive from here. Is there anyway to get through tosomeone?

How do I rename a breakout room once started?

Hello!   I have a question about the article: Frequently asked questions about Ukraine VAT (Last Updated: January 10, 2023).   “Zoom is registered for VAT in Ukraine as a non-resident supplier of electronically supplied services. Zoom’s VAT registration number will be shown on the invoice it issues to you.”   “<…> if you are a legal entity that is not registered for VAT, you may still be treated as a business customer and such, Zoom is not required to charge VAT on supplies made to you. If this applies to you, please contact Billing and provide your state registration number “EDRPOU” to update your tax-exempt status. As a business customer, you will still be required to self-assess the VAT due under the “reverse-charge” mechanism.”   ”If you have provided a valid VAT registration number to Zoom or where you have confirmed your legal entity status with Zoom’s Billing team, no VAT will be charged on the supplies made to you. However, you may be required to repor

Hi There, We have an event that we estimate will have around 1300 people signing on. The Large Meeting packs only go to 1000 people, and a 3000 person webinar is just way out of our price range. Can we stack a 1000 and a 500 participant large meeting pack? Or what is the alternative?

All my participants get allotted to waiting room, but they enter without authentication.  I dont know why this ishappening and I dont know how to solve it.   I have tried all options but still participants enter into waiting room and before host approves they are in the meeting.  Please help me.  

Hi There,Is there a way to save transcript of the chat if you are NOT the meeting host?Thanks!

Is there a way to turn off the ability for users to request an app? We do not want users the ability to access apps period. Thank you!

I'd like to hear a beep when a student types his answer in the chat. Is this possible?

I'm be a good boy i what to work with you because am not less 

Hello! We are hosting our first Zoom Webinar and I want to be sure the recording settings are correct. First off, is it best to record a webinar to the cloud or locally? I will need an MP4 of the recording in order to distribute the recording to registrants. Also, I am the host and we have 3 panelists joining with video on and some slide share. I need to play the role of the host but also want to be sure the attendee's view is gallery mode to show all panelists at once (not spotlighting a single speaker) and that is the view that gets recorded. Which layout I should I select?    Thank you in advance! 

Hi there, I have a paid subscription to Zoom and I used to automatically get an email after my meeting with a link to the recording. This enabled me to open the email on my phone and choose only to upload the voice part of the recording on my phone, easy. Now after the meeting it prompts me to save to my Hard Drive, the meetings do not appear in Zoom and it makes the process harder to get on my phone.    I have looked in the settings but can't seem to fix it.  Any ideas would be greatly appreciated.  cheers Annie 

Hi, I'm trying to set up some call routing but am struggling to find the perfect option to suit our needs. We are a small single location office with 6 users.2x admin team2x production2x other team members We are wanting incoming calls to:- ring on the 2x admin phones in the first instance, IF not picked up in X second- ring on both the 2x admin phones & 3x production phones We would also like the 2x other team members to be able to pick up the queue if they can hear it ring. We can see the call pick up codes - however it appears they need to be part of the call queue to make this work. What's the best setup to achieve this?

Hi! I found that free subscribers that were passed HOST controls can retrieve cloud recordings from the original host's account. What if I was only a CO-HOST - can my cloud recording still be found on the host's account? Thanks!

Hello. I was assigned as an alternative host for a weekly scheduled zoom meeting.  I was just added on the account. Do I use the same log in as the host or my own email? Also, do I need to use a desktop or laptop or can I use my iphone or ipad? Please help. Thanks

Our equipment is the the logitec IP Tap (OS ver. 5.12.6) (APP ver. 5.9.4 (685))  and the appliance is the roommate (OS ver.  1.5.333) (APP ver. 5.9.4 (685))  Everything is upgraded and successfully connected but im still receiving the error message on the screen of the IP TAP "some of your zoom rooms devices need to be upgraded to join this meeting..."   Any thoughts on how to rectify this other than to do a factory reset? 

     

No text available

Hi!I am hosting a webinar with a group of panelists and would like to be hidden for most of the webinar. I can't find a way to hide myself. "Hide non-video participant" only affects my personal view and other panelists/attendees can still see my name in a black box. "Stop my video" also does not work as others still see my name in a black box. Any ideas on how to stay hidden during a webinar? Thank you for your help!Kathleen

The host is sharing a video, but the video was lagging so we couldn't even hear it or watch it. Me and my friends' WIFI are all fine. The host's WIFI is fine too, his video is as smooth as ever. He tried turning off his video and all our videos, but it's still really lagging. Is there any solution to solve this problem?