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Newcomer
January 31, 2023
Solved

change billing date

  • January 31, 2023
  • 2 replies
  • 9 views

Our next payment date is February 28th, but it is difficult to pay because the fiscal year is over.
I want to change the payment date to March 1st, the next day, can I change it?

Best answer by S_K

Hello @Loft3 

 

Due dates are aligned with your monthly or annual service period and cannot be changed. If you cancel your subscription, the cancellation is effective on the last day of your service period. If you have a signed contract, please contact your Account Executive for assistance.

2 replies

S_K
Community Champion | Employee
Community Champion | Employee
February 3, 2023

Hi there!

 

If you have a signed contract, I recommend reaching out to your Account Executive to discuss how to change your invoice date. Unfortunately, system limitations don't permit changing this information directly. 

Newcomer
July 3, 2023

How can I change my billing due date?

S_K
Community Champion | Employee
S_KAnswer
Community Champion | Employee
July 5, 2023

Hello @Loft3 

 

Due dates are aligned with your monthly or annual service period and cannot be changed. If you cancel your subscription, the cancellation is effective on the last day of your service period. If you have a signed contract, please contact your Account Executive for assistance.